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Bio

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Carla Watson is a seasoned healthcare professional with extensive experience in medical billing, customer service, and leadership. She has worked in various roles, including Medical Biller II, Cash Applications Representative, Front Desk / Medical Records, and Patient Services Representative/ Phlebotomist, providing exceptional service and expertise in hospitals and healthcare settings. Carla is proficient in Microsoft Office, including Outlook and Microsoft Word, and has strong telephone skills.

Experience

    • Medical Biller II
      • Jul 2018 - Present

      Under general supervision, evaluates financial responsibility of patients, updates accounts to a billable/collectible status, research all possible means to resolve accounts, contacts patients, insurance companies and other departments regarding financial reimbursement. Organizes collection proce...

    • Cash Applications Representative
      • Jan 2012 - Present

      Apply and post cash as appropriate within 48 hours of receiptApply and post all denials as appropriate within 48 hours of receiptFollow define guidelines to process Financial Assistance applications with 48 hours of receiptFollow policy guidelines to process refunds as appropriateProcess lockbox...

    • Front Desk / Medical Records
      • Jan 2006 - Jan 2012

      Supervised a front desk staff of 5 peopleResponsible for hiring/ training and evaluating all front desk employees Generate daily patient’s schedule for surgeons Greet patients/ Check in and Check outObtain and verify patients demographics, insurance and medical information Complete FMLA and d...

    • Front Desk Receptionist
      • Jan 2004 - Jan 2006

      Obtained patient demographic information for registration and scheduling purposesContacted patients to confirm their scheduled appointmentsReceived copayments and verify patients insuranceObtained referrals for patient specialty servicesGenerated schedules for the next day appointmentsReceived an...

    • Clerical Coordinator
      • Jan 2002 - Jan 2004

      Emergency RoomSubmitted and retrieved medical laboratory requestsSorted patient records distinguished admission and non-admission patients and distributed to various departments Scheduled patients appointments for various hospital services Obtained insurance authorizationsGenerated patients bills...

    • Patient Services Representative/ Phlebotomist
      • Jan 1990 - Jan 1997

      Scheduled patients and donors appointments according to specific guidelines for upcoming surgeriesUsed patient’s medical history to determine their suitability to donate Verified patient’s appointmentsAddressed donors concernsGenerated daily donor schedules for donation sitesPrepared and distribu...

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Industry Focus. “Health, Wellness and Fitness”

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