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Carla Sloman profile image

Carla Sloman

Customer Success Lead at Block Solutions
Intro Book
Seasoned customer experience professional delivering customer lifecycle management and satisfaction.
  • Claim this Profile
Location
London, England, United Kingdom, GB
Languages
  • French -
Skills
  • Customer Experience
  • Customer Retention
  • Customer Lifecycle Management
  • Saas
  • Cloud Computing
  • Show all
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Bio

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Topline AI
Carla Sloman is a seasoned customer experience professional with 20+ years of experience in managing customer lifecycle, satisfaction, and success. She has a strong background in Saas, Cloud Computing, and Service Delivery. Carla has held various leadership positions, including Customer Success Lead and Director - Customer, Commercial & Propositions Technology and Customer Success at Openreach and Block Solutions.

Experience

  • Block Solutions
    • London, England, United Kingdom
    • Customer Success Lead
      • Oct 2020 - Present
      • London, England, United Kingdom

  • Openreach
    • London
    • Director - Customer, Commercial & Propositions Technology and Customer Success
      • Oct 2018 - Feb 2020
      • London

  • Dynamic Signal
    • London, United Kingdom
    • Senior Customer Success Manager
      • Jul 2018 - Oct 2018
      • London, United Kingdom

  • BlackBerry
    • London, United Kingdom
    • Senior Customer Success Manager
      • May 2016 - Jun 2018
      • London, United Kingdom

  • Thunderhead, Smart Communications Division
    • London, United Kingdom
    • Manager, Customer Success Management Team
      • Feb 2015 - Dec 2015
      • London, United Kingdom

  • Thunderhead.com
    • London, United Kingdom
    • Customer Success Manager
      • Oct 2014 - Feb 2015
      • London, United Kingdom

  • EOH (Europe)
    • Sales Executive
      • Feb 2014 - Oct 2014

      Partner and reseller for HP, CA and Splunk

  • Hewlett Packard Software-as-a-Service
    • London, United Kingdom
    • Customer Success Manager - HP SaaS
      • Feb 2009 - Feb 2014
      • London, United Kingdom

  • Hewlett-Packard
    • UK, Prague, Madrid
    • ITSM Consultant
      • 2005 - 2009
      • UK, Prague, Madrid

      Vodafone & DHL

  • Santander (Abbey)
    • UK
    • Freelance Consultant
      • 2004 - 2005
      • UK

  • Barclays
    • London, Radbroke Hall, Coventry, United Kingdom
    • Freelance IT Consultant
      • 2002 - 2004
      • London, Radbroke Hall, Coventry, United Kingdom

  • icore
    • UK
    • ITSM/ITIL/Process Consultant
      • 2001 - 2003
      • UK

      TUI & Barclays Bank

  • AXA Tech
    • Bristol
    • Service Level Analyst
      • Oct 2000 - Oct 2001
      • Bristol

  • KPNQwest
    • The Hague Area, Netherlands
    • Service Level Analyst
      • Jun 2000 - Oct 2000
      • The Hague Area, Netherlands

Education

  • 1997 - 2000
    Cardiff Metropolitan University
    History of Art, Art, Design & Architecture
  • 1987 - 1992
    Altrincham Grammar School for Girls

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “IT Services and IT Consulting”

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