Okay, let’s tackle this. So Carl has 20 years of experience in customer service and management, which is a significant amount of time. His experience at Five Guys Burgers and Fries is also notable. However, his role is not explicitly stated, which makes it harder to estimate his rate. Generally, customer service and management professionals with similar experience can earn around $25-$50 per hour. Considering his location in Baltimore, Maryland, and his industry, I’ll estimate his rate to be around $75 per hour, which is on the lower end of the scale.