Experience

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  Arcteryx Equipment

  • Store Manager
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  Arc'teryx Equipment

  • Chestnut Hill, Massachusetts, United States

  • Store Manager

    • Feb 2024 - Present
    • Chestnut Hill, Massachusetts, United States
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  Public Lands

  • Framingham, Massachusetts, United States

  • General Manager

    • Jun 2022 - Jan 2024
    • Framingham, Massachusetts, United States

    In October 2022 I introduced and delivered a progressive new concept outdoor retailer to New England. Our purpose is to Celebrate and Protect Public Lands for All. I accomplish this by connecting directly with the community, building partnerships with local groups and non profits, while serving a...

• 

  REI

  • United States
  • Retail
  • 700 & Above Employee

  • Store Manager

    • May 2013 - Dec 2021

    Drive business metrics by leading, motivating and developing a team of over 50 staff. Responsible for making and exceeding sales and membership goals through exceptional customer service philosophy and practices. Frequently awarded highest customer service scores in NE District. Directly responsible for all aspects of Store Operations including product flow and visual merchandising, payroll management and asset protection. Oversee staff recruitment, hiring, training, and endorsement of several staff to higher career opportunities. Build brand awareness and create community partnerships through outreach and educational in store classes. Nurtured relationship with Friends of Blue Hills Reservation resulting in multi-year awards of grants and stewardship projects. Presented with Partner of the Year in 2017.

  • District Visual Merchandiser

    • Jan 2011 - May 2013

    Responsible for building new Tri-state Market from ground up by opening four new stores, including flagship in Soho, NY. Support Northeast District in driving sales through best merchandising practices, transforming new and veteran retail teams into merchandising experts. Partner with stores to make space adaptations including high level store lay-out, seasonal floorset changes, department adjacencies, and product organization. Achieved goal of successfully joining our corporate strategy, vendor expectations, and store teams to create optimal customer shopping experience.

  • Assistant Store Manager

    • 2005 - 2011

    Helped to develop and execute Annual Budget, achieving sales and key business goals each year. Drove business growth by 20% during tenure. Successfully monitored payroll and expenses. Hired, trained and developed between 60 and 80 staff. Designed and produced marketing materials for the Bike/Ski Shops for Boston Market stores, increasing business by 40%. Visual leader for new store openings in Oakbrook Terrace IL, Marlton NJ, Austin TX, Maple Grove MN, Cranston RI, West Hartford CT, Round Rock TX, East Hanover NJ, Norwalk CT.

  • Supervisor

    • 2002 - 2005

    Opened New Store location; recruited, hired, and trained new team of 50+ staff; planned and executed floor sets and sale events; prepared and led inventory audit with shrink results well below industry standard of 1%; quickly endorsed and promoted within one year.

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  HUDSONIA LIMITED

  • Red Hook, NY

  • Biodiversity Outreach Specialist

    • Jun 2001 - Sep 2002
    • Red Hook, NY

    Biodiversity Education Project for the Hudson Valley. Organized and managed trainings for five volunteer teams (including town conservation advisory councils, land trusts, and municipal leaders) to conduct large-scale biodiversity assessments; Produced program brochures, newsletter articles for N...

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  Quebec-Labrador Foundation

  • Ipswich MA

  • Communications and Development Assistant

    • Oct 2000 - May 2001
    • Ipswich MA

    Atlantic Center For The Environment.Supported the editor in production of the annual magazine Compass by performing range of research and organizational duties as well as writing, editing, and proofreading; managed and disseminated annual appeal; organized and produced alumni segment for 2001 Ann...

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  Institute for Environmental Studies, University...

  • Madison, WI

  • Teacher's Assistant

    • Sep 1999 - May 2000
    • Madison, WI

    Assisted in teaching two college courses: Extinction of Species and Environmental Studies: The Social Perspective.Led weekly classroom discussions, corrected exams and papers, attended and led lectures.

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  The Biodiversity Project

  • Madison, WI

  • Consultant

    • Jan 1999 - May 2000
    • Madison, WI

    Consultant and Thesis workCommunicating Biodiversity Conservation Across Audience Agenda; A Case Study of The Biodiversity Project and Its Media OutreachBiodiversity Media Kit - Journalist Focus Group Research. Gathered feedback on issues related to dissemination, content and sources of informati...

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  American Museum of Natural History

  • New York City Metropolitan Area

  • Communications Assistant

    • Jun 1999 - Aug 1999
    • New York City Metropolitan Area

    Center for Biodiversity and Conservation Intern. Wrote, designed and supplemented pages to a web site on continuing conservation work in Viet Nam.