Experience

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  Teleperformance, USA

  • Panama City Beach, FL

  • Customer Service Specialist

    • Mar 2018 - Present
    • Panama City Beach, FL

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  HMS Host International

  • BUSH International Airport Houston - Terminal D

  • Operations Manager

    • Dec 2015 - Present
    • BUSH International Airport Houston - Terminal D

    Operations Manager of the 3 stores at the terminal D - Hugo's Cocina, Red Mango and Ciao a gourmet snack store. Supervision of 50 employees. Opening and Management of the 3 new concepts, including the Hugo’s Cocina, in coordination with Chef Hugo Ortega from Houston, Winner of the James Beard Award in 2017. Trainer for the company in Cash Handling, NRA Food Handler Instructor.

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  Interstate Hotels and Resorts

  • Montgomery, TX

  • Lakeside Restaurant Manager - La Torreta Lake Resort and Spa

    • Jul 2014 - Oct 2015
    • Montgomery, TX

    Lakeside Restaurant Manager. Summer Management of fine dining and private events restaurant and bar. Wrote a restaurant servers training manual. Winter supervision of 260 ppl restaurant and bar with up to 20 employees, In Room Dining and Banquets Captain in a fast paced environment of a 450 suites Texas resort and Conference Center. Certified Trainer for the Guest Relations and Employee Development Team.

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  Lucrazon Ecommerce - Houston, TX

  • Houston, TX

  • Brand Partner

    • Mar 2014 - Dec 2014
    • Houston, TX

    Brand partner of a new merchant services company from California looking to expand to Texas. Public presentations, direct sales and marketing.

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  Davidson Hotels & Resorts

  • Houston, TX and Little Rock, AR

  • Food and Beverage Outlets Manager

    • Nov 2012 - Jun 2013
    • Houston, TX and Little Rock, AR

    Managed a restaurant,lobby bar and in Room Dining for a 330 room busy Airport-Business hotel. Supervised banquets bars. Liquor purchase, cost control and Inventory. During the first 60 days of management, the Food and Beverage Guest Service Scores raised from -50 points to +4 points above national brand standards. At The Peabody in Arkansas, Oversee the operations of the Restaurant, Lobby bar, Cigar Bar, In-Room Dining, Concierge lounge and the coffee shop “Pancetta to Go”, outlets of the 418 rooms hotel adjacent to the Statehouse Convention Center in Downtown Little Rock, AR, during the transition to becoming the first Full Service Marriott in the state.

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  Dow Hotels Company and Driftwood Hospitality Company

  • 15700 Jonh F Kennedy Blvd., Houston TX

  • Outlets Manager at the Sheraton Houston North

    • Apr 2011 - Nov 2012
    • 15700 Jonh F Kennedy Blvd., Houston TX

    Outlets Manager for the Restaurant, Lounge, Room Service, VIP Lounge and Banquets Departments of the 440 rooms and 36,000 sq. ft. meeting space Sheraton Hotel in North Houston. Management of 40 to 60 employees. Liquor purchasing and cost control. Micros system pricing and programming. Scheduling and payroll in ADP.

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  Holiday Inn Kemah

  • Assistant General Manager and Food and Beverage Director.

    • Jun 2010 - Apr 2011

    Opened a 128 rooms and 2,000 sq. ft. meeting space hotel in Kemah, TX. Certified as Guest Service Champion for Intercontinental Hotels Group to become the bilingual trainer in Customer Service for all the hotel employees. Designed restaurant, bar and catering menus. Hiring and training of all F&B staff for opening. Design of marketing and promotional strategies for restaurant bar on first months of operation. Programming of the MICROS System pricing for the hotel.

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  Ardent Hotel Advisors

  • Santa Fe, NM

  • Food and Beverage Manager at Santa Fe Courtyard By Marriott

    • Oct 2008 - Nov 2009
    • Santa Fe, NM

    Directing and Managing the Food and Beverage Department in a 220 rooms hotel with 7500 sq ft of meeting spaces. Opening of the Castle Ranch Steakhouse, a new restaurant concept that implied hiring, and training of all new staff for BOH and FOH. Programming of MICROS system, ADP payroll and scheduling.

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  YMCA of The Rockies

  • YMCA of the Rockies, Estes Park Center. Estes Park, CO.

  • Catering and Banquets Manager

    • Jul 2004 - Mar 2008
    • YMCA of the Rockies, Estes Park Center. Estes Park, CO.

    Created the Catering Department offering private dinning, weddings and special events all year round. In the summer fine dinning manager. Instructor for Spanish Orientation for international students and for the Food Service Module for Internship Program. Translator of orientation modules for the HR Department and the Food Service Department.

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  Angel Fire Resort

  • Angel Fire, NM.

  • Food & Beverage Manager

    • Nov 2000 - Mar 2004
    • Angel Fire, NM.

    Managed a fast paced cafeteria at the bottom of the slopes of a ski area in the winter, and a fine dining restaurant in the golf course in the summer. Supervised 40 employees and managed budget, purchases and inventory. In the shoulder seasons, I did Catering and Banquets for special groups in the main restaurant and meeting spaces of the hotel. Translated promotional brochures and represented the resort in international tourism event in Mexico city.

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  CanZion Producciones

  • Durango, Dgo. Mexico

  • Public Relations & Publications Manager

    • Sep 1990 - Aug 1994
    • Durango, Dgo. Mexico

    Coordination of all advertising and promotions for a Christian Music Company. I was in charge of designing, printing and distributing 2 monthly newsletters in Mexico and all Latin America. Design, print and promotion of new music products both in CD and Cassette, organization of conferences and special events.