Experience

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  Dilico Anishinabek Family Care

  • Thunder Bay, Ontario, Canada

  • Data Management Officer Child Welfare

    • Aug 2021 - Present
    • Thunder Bay, Ontario, Canada

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  Half-Way Motors Nissan

  • Thunder Bay, ON, Canada

  • Sales And Leasing Consultant

    • Aug 2020 - Aug 2021
    • Thunder Bay, ON, Canada

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  AMERICAN EAGLE OUTFITTERS INC.

  • Thunder Bay, Ontario, Canada

  • Selling Manager

    • Mar 2018 - Sep 2018
    • Thunder Bay, Ontario, Canada

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  SANDRO

  • Calgary, Alberta, Canada

  • S.A

    • Sep 2017 - Mar 2018
    • Calgary, Alberta, Canada

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  Town Shoes Limited

  • Calgary, Alberta, Canada

  • S.A - Previously Assistant Manager

    • Mar 2017 - Mar 2018
    • Calgary, Alberta, Canada

    Assisting the manager in organizing, planning and implementing strategyCoordinating retail store operationsEnsuring store schedules and objectives are met by employeesAssist the Retail Store Manager in planning and implementing strategies to attract customersCoordinate daily customer service operations (e.g. sales processes, orders and payments)Track the progress of weekly, monthly, quarterly and annual objectivesMonitor and maintain store inventoryEvaluate employee performance and identify hiring and training needsSupervise and motivate staff to perform their bestCoach and support new and existing Sales AssociatesMonitor retail operating costs, budgets and resourcesSuggest sales training programs and techniquesCommunicate with clients and evaluate their needsAnalyze consumer behavior and adjust product positioningHandle complaints from customersResearch emerging products and use information to update the store’s merchandiseCreate reports, analyze and interpret retail data, like revenues, expenses and competitionConduct regular audits to ensure the store is functionable and presentableMake sure all employees adhere to company’s policies and guidelinesAct as our store’s representative and set an example for our staff

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  LE CHÂTEAU

  • Thunder Bay, Ontario, Canada

  • Sales Associate

    • Sep 2016 - Mar 2017
    • Thunder Bay, Ontario, Canada

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  GERARD DAREL

  • Région de Toulouse, France

  • Sales Associate

    • Aug 2016 - Aug 2016
    • Région de Toulouse, France

    Fashion and Quality ready-to-wear- Superior customer service- Customer reception- Development of customer loyalty - Persuasion-Additional sales- Rigor-----------------------------------------------------------------------------------------------------------------------------------Mode et Magasin haut de gamme - Accueil client- Conseil- Développement de fidélité client - Persuasion-Vente additionnelle- Rigueur

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  Courtyard by Marriott

  • Toulouse, Midi-Pyrénées, France

  • Assistant Group and Event Manager

    • Oct 2015 - Jul 2016
    • Toulouse, Midi-Pyrénées, France

    Preparation of plans and specificationsManagement and following-up of various casesCustomer remindersCustomer reception : Management of the programme, Planning, Rooming list, Staff, VIP treatment, Management of seminar rooms, Management of meeting places)Business contactTelephone customer supportCustomer satisfaction surveyCustomer billingReporting and commercial synthesis

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  Anouk Déqué Communication

  • Toulouse Area, France

  • Community Manager

    • Apr 2015 - Sep 2015
    • Toulouse Area, France

    -Press Relations-2.0 Press Relations-Event-Community Manager

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  ZAPA

  • Toulouse Area, France

  • Sales Associate

    • Oct 2014 - Apr 2015
    • Toulouse Area, France

    Fashion and Quality ready-to-wear- Superior customer service- Customer reception- Development of customer loyalty - Persuasion- Rigor-----------------------------------------------------------------------------------------------------------------------------------Mode et Magasin haut de gamme - Conseil- Accueil client- Développement de fidélité client - Persuasion- Rigueur

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  TOPTOURISME SL

  • Barcelona

  • Travel Agent

    • May 2014 - Sep 2014
    • Barcelona

    Toptourisme is a travel agency based in Barcelona and specialized on Holidays and sports events. Reservations and specific requests can be made for sports, cultural and playful tourist stays: Soccer (Spain, England and Italy), Formula 1 Grand Prix and MotoGp, Rugby, Theme parks (Port Aventura, Terra Mitica), Hotels and holidays in Spain.Missions:- manage the reservations- creation of customer files- Invoicing- Follow-up service- customer reception-----------------------------------------------------------------------------------------------------------------------------------Toptourisme est une agence de voyages basée à Barcelone et spécialisée sur la destination Espagne et sur les événements sportifs en général. Les réservations et demandes spécifiques peuvent être effectuées pour les séjours touristiques sportifs, culturels et ludiques : football (Espagne, Angleterre et Italie), Grand Prix de F1 et MotoGp, Rugby, Parcs à Thème, Port Aventura, Terra Mitica, enfin hôtels et vacances en Espagne.Missions:-Gérer les réservations-Création de dossier clients-Edition de facture-Suivi dossier-Accueil client

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  Orange

  • Blagnac

  • Business Consultant

    • Dec 2012 - May 2014
    • Blagnac

    Internet access, mobile and fixed network telephony:- Superior customer service- Stock management- Customer reception- Development of customer loyalty - Persuasion- Rigor- After-sales service----------------------------------------------------------------------------------------------------------------------------------Téléphonie mobile, fixe et internet- Conseil- Gestion des stocks- Accueil client- Développement de fidélisation client - Persuasion- Rigueur-Service après vente

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  L'Atelier/DenimBar

  • Toulouse

  • Trainee

    • Jul 2013 - Aug 2013
    • Toulouse

    Mode- Conseil- Gérer actions(stocks)- Accueil client- Développement de fidélité client - Persuasion- Rigueur-Développement Instagram-Gestion compte Facebook

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  Orly Place Wilson

  • Toulouse

  • Saleswoman

    • Oct 2012 - Dec 2012
    • Toulouse

    Mode et Magasin de Luxe - Conseil- Accueil client- Développement de fidélité client - Persuasion- Rigueur

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  ba&sh

  • Toulouse

  • Saleswoman

    • Oct 2012 - Nov 2012
    • Toulouse

    Mode et Magasin haut de gamme - Conseil- Accueil client- Développement de fidélité client - Persuasion- Rigueur

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  L'Occitane en Provence

  • Barcelone

  • Trainee

    • Jun 2012 - Sep 2012
    • Barcelone

    Stage de 3 mois au sein de L'OCCITANE ESPAÑA à Barcelone.Cosmétique et Magasin haut de gamme - Conseil- Gérer actions (stocks)- Accueil client- Développement de fidélité client - Persuasion- Rigueur

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  DEUX-CHAVANNE FROMAGERIE

  • Saleswoman

    • Sep 2010 - Jun 2012

    Conseiller, être à l'écoute des clients, gérer les stocks, faire le réassort, caissière.