Experience

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  VOS - Vision of Scandinavia

  • Islande

  • Tour Leader

    • May 2023 - Present
    • Islande

    Gave general guidance and practical support throughout 8 to 12-day tours around Iceland for French and Italian customers:• Arranged meeting points and times with the driver and the activity providers as well as coordinated dinners, accommodation and flights to ensure a smooth operation while on tour• Addressed any travel concerns of the group, being responsible for all aspects of the group’s needs• Provided general commentary about Iceland and the visited destinations• Responded to emergencies and unexpected situations; monitored safety and security of members of the group • Coordinated with the operations department regarding any arising issue

• 

  Best Arctic

  • Norway
  • Travel Arrangements
  • 1 - 100 Employee

  • Content Marketer

    • Apr 2022 - Sep 2022

    • Wrote blog posts and product descriptions with SEO insight (e.g. used ahrefs to find keywords)• Managed the social media channels: created engaging and original posts to increase brand awaraness and promote tours, responded to comments and questions• Photo content creation • Wrote newsletters using SuperOffice

  • Hospitality Desk Assistant Manager

    • Jan 2022 - Sep 2022

    • Monitored daily Hospitality Desk operations and supervised Desk employees• Assisted the Hospitality Desk Manager in the recruitment and training process• Resolved guest issues and enquiries to ensure satisfaction, answered comments and reviews on social media• Managed bookings with tour operators• Carried out general administration and cash handling tasks on a daily basis

• 

  Nordic Gateway AS

  • Région de Tromsø

  • Tour Guide

    • Feb 2022 - Sep 2022
    • Région de Tromsø

    • Guided tours for cruise ship passengers in Tromsø and in the Lofoten Islands (sightseeing, museums and hiking tours) in English, French and Italian

• 

  Hôtel de France et de Chateaubriand

  • Front-of-House

    • Mar 2021 - Oct 2021

    • Took orders and served clients• Prepared cold and hot drinks• Kept the restaurant clean and tidy• Reconciled daily cash register and credit card transactions• Assisted with other aspects of the hotel and restaurant activities as needed, such as group functions and room service

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  The Wine Station

  • Blenheim, Marlborough, Nouvelle-Zélande

  • Sales Assistant

    • Jan 2020 - Aug 2020
    • Blenheim, Marlborough, Nouvelle-Zélande

    • Offered a wine tasting experience and sold wines to international visitors• Multitasking: front-of-house, barista, preparation of platters• Worked in a fast-paced environment such as during cruise ship days, and events• Course by Villa Maria: "Introduction to Wine"

• 

  Destination Marlborough

  • Customer Service Travel Consultant

    • Nov 2019 - Jun 2020

    • Assisted visitors with their NZ travel arrangements: answered enquiries for information (be it in person, telephone or email), made all types of booking (accommodation, transportation, sightseeing...) and bespoke itineraries• Maintained up to date local tourism knowledge and general national tourism knowledge• Carried out general administration and cash handling tasks on a daily basis

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  Ville de Dijon

  • Dijon, Bourgogne, France

  • International Relations Project Officer

    • Jan 2019 - Jul 2019
    • Dijon, Bourgogne, France

    • I was the project leader of an event organised for about 300 children to discover Europe. I worked in partnership with the Maison de l'Europe Bourgogne-Franche-Comté and the regional Board of Education, managing a team of 5 people. We worked on 10 workshops about different European countries for pupils to understand the different local cultures, familiarize with European history, geography and citizenship.• Gathered information about Dijon's partner cities • Assisted with the reception of foreign delegations• Assisted with the creation of communication media• Wrote notes and speeches for councillors, translated letters and speeches. Internship in Dijon.

• 

  Journal L'âge de faire

  • Peipin

  • Journalist

    • Apr 2015 - Jun 2015
    • Peipin

    I worked as a trainee for a national monthly newspaper. I wrote reports, interviews and inquiries.One of my inquiries ( "La Durance, un poumon bleu dans le rouge") was published in both 'L'âge de faire' and 'Le Ravi'. I worked with another journalist, Nicolas Richen, for a special edition: 'L'âge de faire', Issue #100.

• 

  Journal de Saône-et-Loire

  • Mâcon

  • Journalist

    • Jun 2014 - Jun 2014
    • Mâcon

    I spent one month working for a regional daily newspaper. I wrote articles everyday and made interviews and reports. I took photos for my own articles. Internship in Mâcon.