Experience

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  CloudTrade - an Advanced Company

  • United Kingdom
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • Solutions Consultant

    • Aug 2022 - Present

    • Designed and implemented solutions for our more technically complex and high-volumecustomers, ensuring the service met our customers’ needs while remaining a profitablesolution.• Led customer-facing projects to implement our solution using Prolog. This involved thetechnical implementation, system integration and user acceptance testing and supporting thecustomer once the solution was live.• Liaised with internal and external stakeholders, delivering updates on the status of projects,timelines and next steps.• Facilitated our pre-sales process, leading technical demonstrations and presentations topotential new customers and partners.• Created documentation detailing new implementations and training guidance regardingProlog and our internal systems.• Mentored junior staff, within the Consultancy and Support teams.• Implemented a range of Powershell scripts, focusing on automating file transportation viaSFTP and file manipulation.• Collaborated internally to continuously improve our project delivery techniques and productsuite.• Created reporting for our professional services and support teams using SQL and MicrosoftSQL Server Reporting Services.

  • Technical Analyst

    • Apr 2021 - Aug 2022

    • Provided technical support for a variety of customers, focusing primarily on the morecomplex customer environments, working as part of a team to deliver a high-qualitycustomer experience.• Worked with customers in a technical support capacity, accurately diagnosing andsuccessfully solving a variety of issues.• Provided excellent customer service via Zendesk support tickets, emails and calls toresolve customer issues as well as to maintain and grow existing customer relationships.• Developed my ability to use Prolog programming language to assist in resolving technicalissues in customer environments.• Trained new staff members in Prolog and on our internal systems and processes.

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  J D WETHERSPOON PLC

  • Newcastle upon Tyne, United Kingdom

  • Bar Associate

    • Jul 2016 - Oct 2016
    • Newcastle upon Tyne, United Kingdom