Experience

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  LifeWorks (acquise par TELUS Santé | acquired b...

  • Sydney, New South Wales, Australia

  • Senior Digital Workplace Specialist

    • Oct 2023 - Present
    • Sydney, New South Wales, Australia

    Digital Workplace Specialist supporting hardware, middleware and software for the global IT projects in Canada, US, India, London and Australia. Have a high level of understanding within the level 2 administration, provisioning, configuration and monitoring of Windows servers, desktops and cloud ...

• 

  CST Trust Company

  • Toronto Financial District, Canada Area

  • Desktop Support Specialist

    • Jul 2014 - Jun 2016
    • Toronto Financial District, Canada Area

    In this role, my main job description is to ensure desktop PCs & servers are maintained using the core organisational standards and values. My aim is to establish and deliver high quality IT services towards the organisation, and to continue to be a presence in attending everyday IT requireme...

• 

  Four Seasons Hotels and Resorts

  • Toronto, Canada Area

  • IST Global Support Officer

    • Feb 2014 - Jul 2014
    • Toronto, Canada Area

    - Provide IT technical support via email & Service Now ITSM Tool towards IT Directors at global properties (Americas, EMEA & Asia Pacific Region). - Configure & manage multi-platform mobile devices using Blackberry & Airwatch Enterprise MDM solution. - Assist with the user provisi...

• 

  GrainCorp

  • Australia
  • Food Production
  • 700 & Above Employee

  • End Point Support Officer

    • Jan 2012 - Sep 2013

    IT Desktop Support role focusing in delivering computing troubleshooting services in the areas of hardware, software and networking issues. - IT Procurement management (Ordering & managing stock level).- Provide On-Demand technical support to desk-side staff members.- Printer vendor management support (HP & Xerox).- Build & Deploy SSCM images to desktop & laptop machines.- Mitel VOIP Telephony support.- Troubleshoot hardware/software issues on client workstations (Windows XP/7/8).- Provide networking support.- Windows 7 deployment of laptops, desktops & thin client machines at HO & Remote sites.

  • Service Desk Officer

    • Nov 2009 - Jan 2012

    First & Second level IT Help desk role assisting with day to day operational issues for Head Office and Remote users within Australia.- Hardware/Software/Business Application support via remote & telephone. - AD & Exchange user account maintenance through workflow system.- Escalate Business critical outages to appropriate support teams.- Xerox Printer Service & Support.

• 

  IBM Global Services

  • Helpdesk Consultant

    • 2006 - 2007

    This contracting role involves providing first level helpdesk & remote software support to the American Express users in the JAPA region. The position engages in resolving a range of network, hardware and software issues at first hand, and if required transferring those service calls to appro...