Experience

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  Pima Federal Credit Union

  • United States
  • Banking
  • 1 - 100 Employee

  • Loan Operations Officer III

    • Mar 2019 - Present

  • Senior Loan Servicing Officer

    • Feb 2017 - Present

  • Retail Experience Specialist

    • May 2016 - Mar 2017

    Deliver and maintain personal WOW service in person, via phone, and other electronic communication!Knowledge for full range of services to include accounts, Home Equity lines of credits, certificate of deposits, IRAs, personal loans, and various others. Customer service, account managementRetail and records managementAdministrative task managementMail dispersalCross trained for various member focused positions

  • Member Service Officer

    • Nov 2015 - May 2016

    Delivering customer service in person, via phone, and other electronic communicationCustomer service, account managementRetail and records managementAdministrative task managementMail dispersalCross trained for various member focused positions

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  Subcontractor with GPS, reporting to Tucson Passport Center

  • Tucson, AZ

  • Book Print Associate

    • Jan 2016 - Feb 2016
    • Tucson, AZ

    Accountability of passport books Application review, verification, and acceptability of passport booksWork prioritizationEnsure responsible and proper care of equipment Quality control checks and measuresDate entryAdherence to internal controlsMaintain Government Agency Moderate Risk Public Trust security clearance

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  Airbnb

  • Navarre, FL

  • Vacation rental owner & manager

    • May 2014 - Aug 2015
    • Navarre, FL

    The beautiful beaches and scenery of the Emerald Coast attract many visitors. I currently rent a guest room to myriad travelers through airbnb.com. This has facilitated many wonderful relationships and allowed me to meet a diverse group of people from various cultural backgrounds. As the proprietor of the space, I am responsible for ensuring cleanliness of room and accompanied shared areas of the home, fresh linens, effective electronic communication, timeliness, flexibility, and ensuring information on the website is up to date for inquiring guests.

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  Commando Inn

  • Hurlburt Field, FL

  • Guest Services Representative

    • Mar 2015 - May 2015
    • Hurlburt Field, FL

    Customer service is the predominant role of this position. My other duties are also include: Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys. Calculates and posts charges to patrons’ accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier’s report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate representative of maintenance problems reported by guests. Ensure front desk and lobby remain clean and orderly. Maintains the lost and found program.

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  U.S. Department of Veterans Affairs

  • Washington D.C. Metro Area

  • Staff Assistant to Director of Tribal Government Relations, Intern

    • Jun 2014 - Aug 2014
    • Washington D.C. Metro Area

    I have been responsible for a variety of projects to include creating visual examples using Geographic Distribution Index data, which is published annually by the VA. This data provides information on veteran expenditures and veteran population by geography. The analysis of this visual information is used to brief state, federal, congressional, and tribal officials on the economic impact of veterans receiving VA resources within particular districts and jurisdictions. This further entailed research of data across Census Bureau, Federal Registrar, Tribal Affairs, and other government entities to compile accompanying data. I have also been assisting with administrative tasks associated with setting up the operations of the office; they recently relocated back to their current office. These tasks have included sorting of materials and supplies, setting up new filing systems, and other clerical duties.

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  Airbnb

  • Oro Valley, AZ

  • Vacation rental owner & manager

    • Jan 2012 - Feb 2014
    • Oro Valley, AZ

    The wonderful scenery of Southern Arizona attracts many visitors and potential permanent residents. I rented a guest room to myriad travelers through airbnb.com. This has facilitated many wonderful relationships and allowed me to meet a diverse group of people from various cultural backgrounds. As the proprietor of the space, I am responsible for ensuring cleanliness of room and accompanied shared areas of the home, fresh linens, effective electronic communication, timeliness, flexibility, and ensuring information on the website is up to date for inquiring guests.

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  Department of Veterans Affairs

  • Detroit, MI

  • Human Resource Assistant Intern

    • Jun 2012 - Aug 2012
    • Detroit, MI

    My day-to-day duties and responsibilities included: assisting with recruitment and placement efforts, organizing training and development events, prepare recruitment and on-board packages, updating orientation training schedules and benefit counseling processes for new employees, and maintaining the HR records (there are many of these records). I worked on the backlog of files and records, discarding the files in the proper government manner. There are also some electronic records and spreadsheets that I worked on that involved taking the hard copies and compiling into a database to discard of all the paperwork collected. Two such programs are the Eagle Point Nominations and Background Investigations file. The projects I assisted the team with were the VA Small Business Conference and Veterans Job Fair, the Employee Lunch & Learn Program, the WalkingWorks Program, and the Feds Feed Families food drive.

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  Coldwell Banker Residential Broker

  • Oro Valley, AZ

  • Receptionist/Listing Agent

    • Nov 2010 - May 2012
    • Oro Valley, AZ

    to include but not limited to answering and directing phone calls, filing paperwork, intercepting faxes and forwarding to appropriate parties, answering emails regarding property listings, customer service duties for possible walk in clients. Prepare property listing folders for 65-70 agents, ensuring proper paperwork is done and all signatures received to legal requirements, accept and file further paperwork regarding changes to said properties. Electronically enter listing property information for online viewing, upload paperwork, and prepare pay distribution for the agents. Stock and distribute supplies for the office, for areas such as the bathrooms, kitchen, and work areas. Sort and distribute mail to all staff.

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  Global Credit Union

  • Teller/Member Service Representative & Senior Member Service Representative

    • May 2007 - Jun 2010

    Weekly multiple currency cash handling of vault’s $400,000, ATM servicing of $100,000, & personal cash drawer of $20,000. Responsible for conducting frontline member services, telephone etiquette, member follow-up surveys, and training and monitoring of four employees to include spot cash drawer audits of said employees. Set Euro exchange rate for all ATMs in Italy. Processed numerous types of paperwork to accompany the day’s activities to include, but not limited to membership applications

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  U.S. Air Force

  • San Antonio, Texas Area

  • A1C trainee

    • Oct 2008 - Jan 2009
    • San Antonio, Texas Area

    Military trainee. Medical discharge.

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  Ent Federal Credit Union

  • Colorado Springs, Colorado Area

  • Teller/Member Service Representative

    • Dec 2004 - Feb 2007
    • Colorado Springs, Colorado Area

    Weekly multiple currency cash handling of vault’s $2,200,000, ATM servicing of $80,000, loading cash dispense machines w/$500,000, & personal cash drawer of $12,500. Responsible for vault escort duty, conducting frontline member services, telephone etiquette, member follow-up surveys (each contributing to Ent being awarded Colorado’s “Customer Service Excellence Award” 2005, 2006, & 2007 along with recognition from the Better Business Bureau), and monitoring of 12 employees to include spot cash drawer audits of said employees. Processed numerous types of paperwork to accompany the day’s activities to include, but not limited to membership applications, counterfeiting reporting (negotiable items & identification), credit checks, and wire transfers. Developed fun training based activities which tested general knowledge of National Credit Union Administration rules & regulations.

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  University of Cambridge

  • Madinley, UK

  • Casual Housekeeper

    • Aug 2000 - Apr 2004
    • Madinley, UK

    Trained and supervised weekend staff of four, prepared weekly eight conference rooms, maintained cleanliness of 70 guest rooms and other interior areas totaling approximately 14,000 sq ft.

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  Avon cosmetics, home

  • Field Representative

    • Dec 2001 - Oct 2002

    Collected cash monthly totaling 150 GBP. Sold, distributed, and communicated products with regular client base of 35 and over 100 potential clients. Demonstrated product use & made product suggestions. Ensured through customer care 100% satisfaction.Front-end assistant, level 2,

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  Food Lion

  • Leland, NC

  • Front End Assistant Level 2 / Cashier

    • Jan 1998 - Jun 1998
    • Leland, NC

    Maintained, updated, and filed records. Collection & distribution of $375,000 cash, performed cashier duties as needed, balanced cashier drawers and store safe, customer service via direct customer interaction & telephone, directed incoming calls, supervised employee shifts of 2-16, scheduled additional nightly duties, executed procedures for fraudulent checks and security measures.