Experience

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  Townsend Tax Collector

  • Human Resources Manager

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  Town of Townsend, Massachusetts

  • Human Resources Manager

    • Jul 2022 - Present

    • Co-built and currently lead the Employee Wellness Committee (delivering Wellness Programs) • Winner of MIIA’s “2022 Excellence in Wellness Award” in Jan of 2023 (of 170 member towns)• Orchestrated one of local area’s most attended Open Benefit Enrollment Fairs in May of 2023• Recruiter (initial stage): vacancy posting writing/review/approval, resume retention, etc.• Formalized non-discrimination documentation via new Candidate Selection Process notation• Created seven Onboarding Kits to simplify the new-hire/re-hire onboarding process• Created process to add/revoke access to Town resources & facilities upon on/off-boarding• Responsible for Workers Comp, Dept of Industrial Accident reporting, and OSHA logs• Created a Deadlines Binder of annually recurring initiatives (audits, training, budgets, etc.)• Simplified the FMLA determination process and initiated FMLA management of tracking in-house• Routine broadcaster of reminders from HR (ex: documentation, labor law, meeting decorum)• Designated as CORI Representative and contact for medical exam and screening results• Participated in the Collective Bargaining Agreement negotiation process of 4 Unions• Re-introduced Disciplinary Process Forms for non-union Town Personnel• Enforced the timely completion of Annual Performance Assessments by all Department Heads• Regarded as a trusted advocate to address matters of conflict with/between Town Personnel

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  Pending

  • REALTOR® - MA R/E License #: 9561913

    • Aug 2019 - Jul 2022

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  Coldwell Banker Residential Brokerage

  • Greater Boston Area

  • REALTOR® - MA R/E License #: 9561913

    • Sep 2018 - Aug 2019
    • Greater Boston Area

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  Callie Huff

  • 100% on the go

  • SAHM

    • Dec 2011 - Aug 2018
    • 100% on the go

    Yes, I was a Stay at Home Mom - and proud of it. I know it created a giant gap in my work history, but it was worth it. Blessed by a post-40 pregnancy in Dec 2011, I traded in my office credenza for an adventure at home with my daughter during her formative years.

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  Needham Bank

  • Needham, MA

  • Vice President, Organizational Development

    • Mar 2011 - Dec 2011
    • Needham, MA

    • Oversaw the Marketing & PR Dept.• Oversaw the Human Resources Dept.• Initiated a new Training & Development Dept.• Initiated & conducted Strategic Goal Alignment sessions• Centralized and prioritized cross-functional goals/tasks• Created template for long-term Strategic Planning• Expedited a new Performance Management System• Introduced new ROI measurement tools• Defined committees via newly formed charters • Led bank-wide initiatives as Key Projects Manager• Drafted progress updates on behalf of the Management Team

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  HarborOne Credit Union

  • Vice President, Retail Banking

    • Jul 2009 - Nov 2009

    NationsHeritage Federal Credit Union (NHFCU) was acquired by HarborOne Credit Union (HOCU) in of July 09. Appointed to lead NHFCU merger integration efforts during the President and CEO’s sabbatical. Worked with HOCU management to guide key operational decisions and prepare NHFCU staff for anticipated systems migration, new policies and procedures, product adjustments, and account mapping. Stayed on board for three months following the acquisition to assist the SVP of Retail Banking with short and long-term corporate initiatives including market research, competitive analysis, product and service review, personal and business fee schedule proposals, e-learning curriculum, and corporate-wide standards of professionalism.

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  Nations Heritage Federal Credit Union

  • Chief Marketing & Education Officer

    • Jun 2007 - Jul 2009

    Wrote Strategic Plans, assisted charter expansion applications, expanded retail branch network, assisted branch spin-off, presented ongoing market analysis, developed merger integration calendar, and routinely communicated key objectives. Managed expenditures for training, marketing, public relations, sales programs, service delivery incentives, business development, and charitable donations. Designed and measured all marketing campaigns and programs in-house. Developed and announced eleven new deposit products, three new loan products, and introduced a new business development team. Also responsible for all employee relations and HR administration including: new hire orientation, job description benchmarking, candidate evaluation (core competencies), professional development plans, service delivery standards, employee volunteerism, idea generation, and bank-wide training initiatives. Initiated six new employee focused programs, expanded soft skills training curriculum, and introduced virtual training. • Increased membership by 209% within one year • Reduced single-service HHs by 7.2% within one year• Increased core deposits fr 16% to 21% within one year • Exceeded branch opening goal within three months• Initiated Financial Literacy for 300+ students • Exceeded all membership retention goals• Exceeded all employee development goals

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  Benjamin Franklin Bank

  • Marketing Consultant / Project Manager

    • Mar 2006 - Mar 2007

    • Hired as 1099 Marketing Consultant• Worked on-site for 12 months as Project Manager • Conducted market research & competitive analysis• Introduced new ROI measurement goals/tools• Rewrote the annual Strategic Marketing Plan• Revised process for budget allocation (weighted %)• Rebranded bank-wide corporate image in-house• Introduced “Business BEN-efits” bank-at-work program• Introduced “Accessory Packaging” for checking accts• Assisted branch/market expansion efforts• Increased internal communications and media relations • Wrote/designed all promotional materials in-house

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  Advertising Agency

  • Small Business Owner

    • Sep 2003 - Mar 2007

    Worked with companies of all sizes from start-ups to over $1B. Worked with business owners to visualize long-term goals and write comprehensive strategic business plans. Branded corporate images, developed new products, reviewed distribution and pricing, designed advertising campaigns, conducted market research, proposed new divisions and/or partnerships, increased in-house marketing capacity, enhanced sales coaching, developed training programs, wrote policies and procedures, hosted corporate events, opened new facilities, enhanced public relations, and negotiated contracts with third party vendors. • “May we nominate your agency for an industry award?” – New American Homes, LLC • “Like you said, it really was a team effort. Thank you.” – DeNault Realty, Century 21• “How many ways can a person say thank you?” – Cure Breast Cancer License Plate Initiative

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  Medford Co-operative Bank

  • Vice President & Director of Marketing

    • Feb 2002 - Oct 2003

    Wrote long-term strategic business plans, improved budgeting tools, decreased overall expenses, increased competitive intelligence, expanded the retail branch network, designed all marketing materials in-house, enhanced corporate branding, created two separate personal and business banking product lines, built a new business development unit, announced two new niche loyalty programs, developed new vehicles to increase sales motivation, introduced mechanisms to empower and recognize employees, and increased employee volunteerism. Medford Cooperative Bank was named “the fastest growing community bank” in 2002 by the Mass Bankers Association. • Increased business banking by 23% within two months• Assisted VP of Training to secure $75,000 training grant• Well exceeded opening goals for two new branches • First within market offer free financial literacy programs• Created a new niche program called "Advantage 50"• Developed several new employee innovation programs• Enforced professional standards/service excellence

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  Manpower International Staffing

  • Business Development/Management

    • Mar 2001 - Dec 2001

    • Responsible for five locations (1 main, 4 off-site)• Hired to work with Fleet Bank to assist contract renewal• Introduced “38% GP Club” to reward sales staff • Recognized agents for effective contract negotiation• Increased training & outsourced services to control cost • Managed transitional contract staffing @ IBM (Waltham & Cambridge locations)

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  Greater Boston Federal Credit Union

  • Director of Marketing & New Business Development

    • May 2000 - Jan 2001

    • Grew online new-user traffic by avg of 12% each month• Grew online lending to approx 25% of all incoming apps• Streamlined the SEG enrollment process to reduce cost • Earned 90% avg enrollment during SEG orientations

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  Bay State Federal Bank

  • Retail Banking Coordinator

    • Feb 1998 - Feb 2000

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  USTrust

  • Retail Branch Manager & Corporate Officer

    • Nov 1996 - Jan 1998

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  Boston Federal Savings Bank

  • Retail Officer / Loan Servicing Specialist

    • Oct 1991 - Nov 1996

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  Multiple Employers

  • 1991-2011: FORMER HONORS & APPOINTMENTS

    • Oct 1991 - Oct 1991

    FORMER HONORS & AWARDS:* Interviewed by Bentley College Students studying Effective Leadership* Guest Speaker for New England Banking Institute on New Product Development* Contributor to book: Profit Growth Banking - How to Master 7 Breakthrough Strategie* First Place Winner of CUES Golden Mirror Awards (Something For Everyone Campaign)FORMER APPOINTMENTS:* Board of Directors, Young Women’s Financial Network* Board of Directors, Markman Children’s Program Inc.* Chair of Innovations Station* Chair of Power of Change Committee* Chair of Charitable Contributions Committee* Employee Recognition Task Force* Financial Literacy Instructor* Junior Achievement Officer* Stock Conversion Team* PC Conversion Group* Advocate Speakers Bureau* The Compensation Group* MARES Liaison* YTE Volunteer