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Caleb M.

Head, Customer Care Operations at DPO Pay by Network
Intro Book
Experienced customer care professional with a strong background in operations management.
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Location
Nairobi County, Kenya, KE
Languages
  • English -
  • Swahili -
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Bio

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Caleb M. is a seasoned customer care professional with 9+ years of experience in managing operations and leading teams. He holds a Master of Arts degree in Project Planning and Management from the University of Nairobi and a Bachelor of Arts degree in Anthropology from the same institution. Caleb has worked in various roles, including Head, Customer Care Operations at DPO Pay by Network and Business Development Manager- Cash Management at SGA Security - Security Group Africa.

Credentials

  • Leadership Mindsets
    LinkedIn
    Jul, 2020
    - Apr, 2026

Experience

  • DPO Pay by Network
    • Kenya
    • Financial Services
    • 200 - 300 Employee
    • Head, Customer Care Operations
      • Jan 2023 - Present

    • Customer Care Manager, DPO Africa
      • Mar 2022 - Mar 2023

  • SGA Security - Security Group Africa
    • Nairobi, Kenya
    • Business Development Manager- Cash Management
      • Jan 2018 - Mar 2022
      • Nairobi, Kenya

  • KCB Bank Group
    • Kenya
    • Banking
    • 700 & Above Employee
    • Merchant Relationship Manager
      • May 2016 - Jan 2018

    • Assistant Customer Experience Manager
      • Aug 2012 - May 2016

    • Customer Service Agent
      • Aug 2008 - Aug 2012

    • Customer Service Agent- Authorization
      • Jul 2008 - Oct 2011

  • Absa Group
    • Nairobi, Kenya
    • Retail Credit Team Administrative Assistant
      • Feb 2008 - May 2008
      • Nairobi, Kenya

  • ICRH-K -International Center for Reproductive Health
    • Mombasa, Kenya
    • Research Assistant and Data Entry Officer
      • May 2007 - Oct 2007
      • Mombasa, Kenya

Education

  • University of Nairobi
    Master of Arts, Project Planning and Management
  • 2002 - 2006
    University of Nairobi
    Bachelor of Arts, Anthropology

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Financial Services”

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