Experience

• 

  Blackshaw Real Estate

  • Australia
  • Real Estate
  • 1 - 100 Employee

  • Operations Manager | Manuka & City and Inner North Offices

    • Feb 2022 - Present

    As Operations Manager she is responsible for new staff orientation and training, the performance management & development of people, processes and software improvements. She also oversees the weekly planning meetings, listing updates & the maintenance of customer service and marketing standards. Her operations management duties include the production of reports, the development & implementation of efficient process systems, human resources, general auditing (files, accounts & trust accounts), finance systems & ongoing correspondence with external parties.Caity’s direct engagement with clients extends to managing general transaction queries (funding, process timeframes), overseeing correspondence, monitoring external feedback & overseeing the process of sales from listing properties through to settlement.She also supports the office’s marketing & advertising activities by monitoring and reviewing brand-based campaigns (digital, online, print media), maintaining website-based property listings, agency exposure & managing related invoicing and account payments.Continuing to develop and expand her strengths and skills by undertaking a Double Diploma in Human Resource Management & Leadership and Management (committed to 20 units instead of the usual 17 which includes payroll, financial planning & budgets, operations, HR, WHS, etc.). Completed;- First Aid Certificate - Cardiopulmonary Resuscitation- Fair Work Certificates in Managing Employees, Difficult Conversations in the Workplace, Managing Performance, Hiring Employees, Infection Control Training - COVID 19- Industry Pro Certificates in How to Talk to Anyone, Make Clients for Life, Contract Law, Property Law, Risk Management- Mindset, Performance & Perspective

  • HR | Office Manager | Manuka Office

    • Aug 2021 - Feb 2022

  • Office Manager | Manuka Office

    • May 2019 - Aug 2021

  • Sales Administration | Manuka & City and Inner North Offices

    • Aug 2017 - May 2019

• 

  Crowe Horwath Australia

  • Kingston, Canberra

  • Client Services Coordinator | Team Coordinator

    • Apr 2017 - Jun 2017
    • Kingston, Canberra
• 

  GLR Accountants

  • Weston Creek, Australian Capital Territory, Aus...

  • Office Manager

    • Mar 2017 - Apr 2017
    • Weston Creek, Australian Capital Territory, Aus...
• 

  KDC Accounting

  • Australia
  • Accounting
  • 1 - 100 Employee

  • Office Manager

    • May 2016 - Mar 2017

    Diploma of Leadership & Management

  • Client Support Professional

    • Nov 2015 - May 2016

• 

  Accrue Chartered Accountants

  • Deakin, Australian Capital Territory, Australia

  • Administrator

    • Sep 2012 - Nov 2015
    • Deakin, Australian Capital Territory, Australia

    Completed Xero Certificate (3 years' in a row), Certificate III in Accounts Administration

• 

  RGT (Regional Group Training Limited)

  • Wanniassa, Australian Capital Territory, Australia

  • Administrative Assistant

    • May 2011 - Sep 2012
    • Wanniassa, Australian Capital Territory, Australia

    Completed Certificate III in Business and Occupational Health & Safety Certificate of Awareness, Certificate III in Employment Services

• 

  AUSTRALIAN TRAINING COMPANY LIMITED

  • Palmerston, Australian Capital Territory, Austr...

  • Business Administrator

    • Sep 2009 - May 2011
    • Palmerston, Australian Capital Territory, Austr...

    Completed Certificate II in Business, Certificate III in Hospitality (including RSA & RSG), Certificate II in Community Services, Certificate I in Information Technology

• 

  Woolworths Supermarkets

  • Gungahlin, Australian Capital Territory, Australia

  • Customer Service Representative

    • Mar 2008 - May 2011
    • Gungahlin, Australian Capital Territory, Australia
• 

  The George Harcourt Inn

  • Gungahlin, Australian Capital Territory, Australia

  • Customer Service Representative

    • May 2010 - Jul 2010
    • Gungahlin, Australian Capital Territory, Australia