Experience

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  Amwell

  • United States
  • Hospitals and Health Care
  • 700 & Above Employee

  • Senior Implementation Manager

    • Mar 2024 - Present

  • Implementation Manager

    • May 2022 - Mar 2024

• 

  InVita Healthcare Technologies

  • United States
  • Software Development
  • 100 - 200 Employee

  • Manager of Client Services

    • Jul 2020 - May 2022

    Manage the Compliance Software Product's client services and implementation team. Lead the team from hiring and onboarding to performance management. Oversee all department projects, active accounts and client implementations by assigning responsibilities, setting deadlines and monitoring progress. Ensure staff are fulfilling duties to clients and to the company by defining quarterly KPIs and Annual Reviews. Manage over 60+ active accounts, from small to larger enterprises, for all implementations, SOWs and ongoing support. Act as lead implementation manager for enterprise customers. Collaborate on implementations and projects with cross functional teams including R&D, DevOps, product, marketing and company leadership.

  • Senior Product Specialist

    • Jan 2018 - Jun 2020

    Lead the entire software implementation lifecycle for all new clients on the Compliance Software Products from kick-off to go-live. Create and maintain project plans and key milestone documentation to track progress. Develop weekly agendas and meet with clients and internal team members to provide status updates and ensure project deadlines are being met. Additional responsibilities include:• Collaboration with the Software Engineering department to develop requirements for new software releases. • Technical writing of new manuals, release notes, test cases, validation checklists and other documentation.• Assist with sales product demonstrations via Zoom or on-site. • Presenting at yearly User’s Conferences and Trade Shows.

  • Client Relations Associate

    • Oct 2016 - Dec 2017

    Work in the client services department for health tech SaaS company utilized by blood centers and hospitals. Field and triage software client support inquiries, manage a support queue by utilizing JIRA ticketing system, assign deadlines to Software Engineering team and provide status updates internally and externally. Perform software end user training sessions with clients via Zoom or in person at client site.

• 

  Celtic Technologies, Inc.

  • Annapolis, Maryland

  • Database Sustainment Specialist

    • May 2015 - Oct 2016
    • Annapolis, Maryland

    US Navy Bureau of Medicine and Surgery Contract. DMLSS-FM software specialist at the Naval Health Clinic Annapolis. Responsibilities:• Provided operational support services to the client (Naval Health Clinic Annapolis) and their Operations Management department by specializing in the Defense Medi...

• 

  HelloBCN Hostel

  • Barcelona Area, Spain

  • Hospitality and Social Media Intern

    • Sep 2014 - Dec 2014
    • Barcelona Area, Spain

    • Hosted and provided guest and hospitality services in an international hostel• Created, advertised and led weekly social and educational activities for guests including city walking tours, day trips to nearby cities, hikes, museum tours, bar crawls and dinners • Planned and coordinated all logi...

• 

  Vocus

  • College Park, Maryland

  • Media Research Analyst

    • Oct 2013 - Sep 2014
    • College Park, Maryland

    Cision is the leading global provider of PR software and services including content marketing, media monitoring, media list building, distribution and analysis.Responsibilities:• Maintained marketing directory for magazine department by gathering information about members of the media via telepho...

• 

  University of Maryland

  • College Park, Maryland

  • Customer Service Representative

    • Jan 2012 - May 2014
    • College Park, Maryland

    Performed customer service, information services, and administrative/ clerical duties for Campus Recreation Services fitness and wellness center.

• 

  Life Time - The Healthy Way of Life Company

  • Columbia, Maryland

  • Kids Activities Team Member

    • May 2011 - Sep 2013
    • Columbia, Maryland