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Caesar Mchongwe Odhiambo profile image

Caesar Mchongwe Odhiambo

Quality Control/ Reconciliation at Acceler Global Logistics Ltd
Intro Book
Customer service professional with experience in logistics and digital customer service.
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Location
Nairobi County, Kenya, KE
Skills
  • Customer Service
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Bio

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Caesar Mchongwe Odhiambo is a seasoned customer service professional with experience in logistics and digital customer service. He has worked at Acceler Global Logistics Ltd and DHL Supply Chain, providing quality control, reconciliation, and customer support services. Caesar holds a Bachelor's degree in IT from Makerere University and a Professional Certificate in Digital Customer Service from Generation Kenya.

Experience

  • Acceler Global Logistics Ltd
    • Nairobi, Kenya
    • Quality Control/ Reconciliation
      • Aug 2013 - Sep 2019
      • Nairobi, Kenya

  • DHL Supply Chain
    • Nairobi, Kenya
    • Logistics Agent
      • Jun 2011 - Aug 2013
      • Nairobi, Kenya

      • Issuance and receiving of Safaricom products in the warehouse to service orders• Receiving any inbound customer and client calls to enhance customer satisfaction• Documentation of all transactions undertaken in the warehouse.• Monitoring stock reorder levels to ensure flow of smooth operations. • Offering customer support to Safaricom dealers in line with meeting our KPIs• Regular stock taking in the warehouse to mitigate against losses and theft. • Tracking of order status in the system in order to monitor Turnaround times and efficiency.• Maintenance of acceptable Occupational Health and Safety Standards in the warehouse to mitigate against accidents.

Education

  • 2022 - 2022
    Generation Kenya
    Professional Certificate, Digital Customer Service
  • 2007 - 2010
    Makerere University
    Bachelor's degree in IT, Information Technology
  • 2007 - 2010
    Makerere University
    Bachelor's degree., Information Technology
  • Makerere University
    Bachelor's degree, Information Technology

Suggested Services

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Industry Focus. “Transportation, Logistics, Supply Chain and Storage”

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