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Byron Reyes profile image

Byron Reyes

General Contractor at Self-Employed
Intro Book
Seasoned IT professional with technical support and Active Directory expertise.
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Location
Baltimore, Maryland, United States, US
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency
Skills
  • Technical Support
  • Active Directory
  • Computer Hardware
  • Help Desk Support
  • Databases
  • Show all
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Bio

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Byron Reyes is a seasoned IT professional with 13+ years of experience in technical support, Active Directory, and computer hardware. He has worked as a General Contractor, Application Administrator, Level II Support Analyst, and Help Desk Rep for various companies, including Allegis Group and Monumental Life. Byrons native proficiency in English and Spanish enhances his ability to communicate effectively with diverse clients. He has expertise in technical support, Active Directory, computer hardware, networking, troubleshooting, hosted services, and disk encryption. Byron has been self-employed since May 2022 and continues to work as a General Contractor.

Experience

  • Self-Employed
    • General Contractor

  • Self-employed
    • General Contractor
      • May 2022 - Present

  • Allegis Group
    • United States
    • Staffing and Recruiting
    • 700 & Above Employee
    • Application Administrator
      • Jan 2015 - May 2022

    • Level II Support Analyst
      • Sep 2012 - Jan 2015

      Administer user mail accounts and public folders within the Exchange environment. Create new and modify existing Knowledge documents within the CA knowledge Database with successful solutions to user's problems. Support a designated group of Tier 1 analysts and close tickets that were not able to be resolved by them. Support VIP (Presidents, Vice Presidents, etc.) calls with urgency while ensuring resolution in a timely manner. Able to work independently and often times tasked by management to work directly with users onsite.

    • Support Engineer
      • Feb 2009 - Sep 2012

      Train incoming support engineers on all Help Desk Procedures-Subject matter expert in proprietary software-Assist users in resolving diverse hardware and software issues-Provide technical support with proprietary software to end users -Escalate more complicated issues to service engineers

  • Monumental Life
    • Help Desk Rep
      • Oct 2006 - Mar 2008

      Provided end users with technical support over the phone-Logged and tracked end user inquiries through a ticketing system-Diagnosed and resolved PC Hardware and Software issues

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer and Network Security.”

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