Experience

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  Orleans Parish Comm Dist

  • Cad Engineer

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  Orleans Parish Communication District

  • CAD Engineer

    • Mar 2020 - Present

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  NolaTech Computer Services

  • Greater New Orleans Area

  • Owner/Manager

    • Jun 2008 - Present
    • Greater New Orleans Area

    Virus and Spyware removal.· Installed Operating Systems and upgraded computers. · Replace damaged or defective parts of PC's and Laptops.· Recovered data from damaged computers.· Saved and back-up files.· Install Small-office/Home-office networks.· Installed Home theater systems and surround sound.· Repaired cell phones and tablets.

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  Resources for Human Development

  • New Orleans

  • Technology Service Desk – Tier II Specialist

    • Sep 2015 - Nov 2019
    • New Orleans

    • Lead IT professional for the Central Division (IA, LA, NE, SD, MO, FL, TN)• Responsible for providing excellent customer service to program staff, Independent Contractors, volunteers, and interns• Research, develop, and document technical solutions for various issues• Responsible for vetting and collaborating with third party contractors who provide technical installations • Document service requests and track appropriately in the service desk software• Single-handedly manage the vetting, acquisition, execution, training, and implementation of corporate-wide software product • Provide budget oversight, including approval of costs and developing cost-effective solutions

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  Ochsner Health System

  • Greater New Orleans Area

  • Field Service Technician

    • May 2014 - Sep 2015
    • Greater New Orleans Area

    • Exceeded ticket-handling goals, closing more than 15 calls daily (more than 2x the quota)• Installed computers, Virtual Desktop Infrastructure (VDIs), scanners, RF scanners, monitors, fax machines, and printers· Added printers, label makers, and other hardware to Ochsner Medical Center networks· Reimaged computers from Preboot Execution Environment (PXE) and backed up/recovered user data· Activated ports on switches· Appropriately disposed of PC’s, Printers, Scanners, and Laptops no longer in use by the clinic/hospital · Installed PC’s on mounts throughout the hospitals and clinics.· Installed various drivers on computers for peripherals (i.e. printers, RF scanners, document scanners, · electronic signature pads, ISTAT machines, and Glucose meters)· Managed the service desk, including answering telephones, LANDesk ticketing system, and immediate Troubleshooting and network repair· Provided quality customer support and care to hospital staff, patients and visitors

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  Huntington Ingalls Industries, Inc-Gulf Coast

  • Lead Electronic Technician

    • 2006 - 2013

    •Constructed navigation and combat systems on U.S. Navy ships.•Created a strategic system for mounting electrical equipment and antennas increasing the team’s performance by 30%.•Supervised and trained a team of 25 technicians on the daily operating functions. •Utilized layouts drawings, schematics, Navy electrical callouts, and Field Instruction and Notifications (FIAN’s) to construct radar and ship defense systems.•Built connectors which were utilized to connect cables to equipment. •Hardwired electrical equipment and repaired electrical systems utilizing Time Domain Reflectors (TDR)and Toners.•Performed Voltage Standing Wave Ratio (VSWR) and Insertion loss to test the integrity of coaxial cables.•Mounted and tested waveguide for radar systems to measure its performance.•Installed power panels, motor controllers, smoke detectors, speakers, lighting, and receptacles according to federal regulations.•Utilized all function of welding to secure foundations and studs. •Designed, fabricated and diagramed wiring systems for equipment installation.

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  US Army

  • Radio and Communications Security Repair

    • Jun 2001 - Jun 2005

    •Adjusted, aligned, and replaced defective parts in radios, power supplies, telephones, and vehicle mounts.•Performed preventive maintenance checks and services on tools, vehicles, and power generators •Used multi-meters, oscilloscopes, and waveform generators to troubleshoot and repair radio systems, equipment, subassemblies, and replacing defective components, cryptographic items, or line replaceable units (LRU)•Obtained a government secret security clearance