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Bwebe Kunda profile image

Bwebe Kunda

Complaints Specialist at FSI Outsourcing
Intro Book
Administrative professional with experience in program management and data collection.
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Location
Lusaka, Lusaka Province, Zambia, ZM
Skills
  • Teamwork
  • Microsoft Office
  • Microsoft Word
  • Customer Service
  • Leadership
  • Show all
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Bio

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Bwebe Kunda is a seasoned administrative professional with experience in program management, data collection, and customer service. He has worked in various roles, including Programme Officer, Enumerator/Data Entry Clerk, and Complaints Specialist, utilizing skills such as teamwork, leadership, and Microsoft Office.

Experience

  • FSI Outsourcing
    • Zambia
    • Complaints Specialist
      • Apr 2023 - Oct 2023
      • Zambia

      . Analyzed information obtained from investigation to determine the validity of complaints and ensure thorough case examinations.. Crafted response letters to address issues raised by borrowers, presenting complex arguments clearly for effective communication and conflict resolution.. Conducted investigations through document reviews and assessments, while maintaining communication with borrowers and adhering to resolutions timelines.. Reviewed documents and telephone conversations of borrowers and service providers to facilitate efficient complaint resolution.

  • BEMAC Research Solutions Ltd
    • Lusaka Province, Zambia
    • Enumerator/ Data Entry Clerk
      • Sep 2022 - Mar 2023
      • Lusaka Province, Zambia

      . Administered questionnaires using Survey CTO on Android. . Captured data from completed questionnaires for shopping App development, utilizing Google sheets. Participated in screening for the retail business census.

  • Panos Institute Southern Africa (PSAf)
    • Lusaka,Zambia
    • Programme Officer
      • Mar 2019 - Nov 2021
      • Lusaka,Zambia

      . Coordinated program planning, budgeting, implementation and reviews. Managed project finances, including reconciliation and payment vouchers. . Produced regular progress reports and conducted media monitoring and analysis.. Organized meetings, workshops and presentations while performing various assigned duties by PSAf management.

  • Panos Institute Southern Africa (PSAf)
    • Lusaka Province, Zambia
    • Programme Assistant
      • Jun 2018 - Dec 2018
      • Lusaka Province, Zambia

      . Participated in program planning, implementation and review while establishing contracts with project stakeholders.. Organized meetings, workshops and project activities and provided media monitoring and analysis support.. Generated progress reports and prepared payment vouches for project activities .. Assisted with training stakeholders and performed additional duties as directed by PSAf management.

Education

  • 2013 - 2017
    The copperbelt university
  • 2013 - 2017
    copperbelt university
    Bachelor's degree, business administration

Suggested Services

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Industry Focus. “Outsourcing and Offshoring Consulting”

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