Experience

• 

  World Vision Zambia

  • Lusaka, Zambia

  • Digital Media & Creative Design Officer

    • Jul 2021 - Present
    • Lusaka, Zambia

    I specialize in crafting marketing and communication materials that effectively convey World Vision Zambia's initiatives concerning children's issues while maintaining strict adherence to World Vision International's brand guidelines across all publications and marketing collateral.My role involves collaborating closely with technical teams, field staff, advocacy, and communication experts to generate diverse content, including flyers, infographics, billboards, and the World Vision Zambia website.Furthermore, I actively contribute to the strategic planning, coordination, and implementation of various events.

• 

  Tyre King Enterprises Limited

  • Lusaka

  • Marketing Associate

    • Jun 2019 - Jul 2021
    • Lusaka

    As a Marketing Associate, I actively contributed to the development and execution of marketing strategies and campaigns. My responsibilities included conducting market research, analyzing consumer trends, social media management, and creating compelling marketing collateral. I also collaborated with cross-functional teams to coordinate promotional activities and managed digital marketing efforts, including social media campaigns and email marketing. Additionally, I played a key role in tracking and analyzing marketing metrics to assess campaign effectiveness and provide actionable insights for continuous improvement.

• 

  Yendelela Trading Ltd

  • lusaka

  • Marketing Associate

    • Apr 2016 - Feb 2019
    • lusaka

    I was responsible for overseeing customer relationship management, company brand management, and social media activities. I consistently provided valuable insights by evaluating results and staying attuned to competitive developments to suggest improvements in products, services, and policies. I was also instrumental in the development and execution of effective marketing plans.My role included ensuring that customers were well-informed about vehicle operating features, basic technical troubleshooting, service schedules, paperwork, and warranty policies, resulting in increased customer satisfaction and loyalty. Additionally, I made substantial contributions to annual sales targets and represented the company at various industry events, including trade shows, open houses, and industry gatherings.

• 

  FINCA International

  • Lusaka , Zambia

  • Customer Relationship Officer

    • Jul 2014 - Dec 2015
    • Lusaka , Zambia

    Conducted comprehensive assessments and evaluations of client businesses, enabling informed loan recommendations and approvals. Diligently monitored clients throughout the loan repayment process. Delivered exceptional after-sales service to a diverse clientele, fostering strong client relationships.Maintained meticulous records of customer savings and loan transactions, ensuring accuracy and transparency. Demonstrated proficiency in customer relationship management to enhance client satisfaction and loyalty.