Experience

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  SETCARD

  • Üsküdar, İstanbul, Türkiye

  • Product Manager

    • Jul 2023 - May 2024
    • Üsküdar, İstanbul, Türkiye

    Inhouse projects:I am responsible for 5 directorates within Setcard company.Customer Service and Sales TeamMember RelationsAccountingfinanceOperation & NetworkWe ensure that the priority items of the directorates are evaluated as requests. We meet with stakeholders and provide a preliminary evaluation of the work to be done. We detail the request. We create our backlog items on our Demand Management board via Jira. As a result of our business unit meetings, a "Demand Analysis Document" is created for each demand. After the approvals of the Accounting & Finance and IT units are received, our requests are brought to the "Analysis Ready" status and the work is transferred in line with the business plans of the IT teams. In our next process, the job is followed up to analysis, development, testing, uat and live output processes.Company Integrations:THY, Joy Refund (Tax free), Petrol Ofisi, OtelZ (Z wallet integration), SRL Technology (receiving payments from Vendor devices),THY- Shop&Miles Project: Within the scope of the "Miles Turning into Balance" project, in the business partnership provided through API services, the miles transferred to the "Shop & Miles Wallet" by converting the inter-system communication into Setcard Gift balance provide users with the freedom to shop at more than 60k member points.Joy Refund Project: Tourists coming from abroad can convert their Taxfree conversions into Setcard Gift balance via Joy Wallet after their shopping and enable them to shop at valid member points whenever they want.Petrol Ofisi Integration: Management of CRM, customer services, financial approval and accounting processes.Web Pos Product: Payment via web POS, store and brand integrations with Setcard Gift and Flexlife products.Setcard Online Payment Integration: Virtual POS integration, gift balance management and credit card loading opportunities.Android Pos ProjectFlexible Benefits & Flexlife

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  Ecuex Bilgi Teknolojileri A.Ş.

  • İstanbul, Türkiye

  • Head Of Project Management Office

    • Jan 2021 - Jun 2023
    • İstanbul, Türkiye

    Planning software processes in the e-commerce sector and tracking all processes end-to-end Projects İGA (Istanbul Airport) Non Sap Fiori Transformation Project IGAPASS website IGAPass mobile ISTBuy Marketplace project KEY (Card Operation Project) Yıldız G2M Hybris Transformation project Kalyon Holding IK mobile application Tripbender mobile/admin app

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  Yapı Kredi Teknoloji

  • Gebeli, Kocaeli, Türkiye

  • Senior Business Analyst & Scrum master

    • Nov 2019 - Jan 2021
    • Gebeli, Kocaeli, Türkiye

    Scrum Master, Project AnalystI worked as a Scrum Master and Project Analyst in the Transformers Scrum Team.Within the scope of the Transformers project, we transformed the Human Resources Application of a 3rd party company with microservices architecture and UI/UX platforms.Within the scope of the transformation of the Human Resources Application, I managed the planning of the project, determining the milestones, determining the teams that will work on the project together with the PO, monitoring and reporting, after the project managers were determined.Using Agile/Scrum methodologies, we ran the project plans as a sprint and achieved our goals.Transformation Projects (Admin and Self Service screens)DinamIK Portal (Access to Human Resources Admin and Self Service applications and HR Portal)Personality ModuleOrganization ModuleElectronic ArchiveAsk HRMy Career JourneyMy Career WebProcurementSurvey ModuleUZOPS (Remote Operations Management - Central Operations) Resource Planning (Central Operations - Branches)HR FormsHR DocumentsTechnologies and Applications UsedJava Micro Service architecture JiraConfluenceMS OfficeMS ProjectMS VisioFigma & Zeplin & Miro PL-SQL Oracle

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  Yapı Kredi

  • Gebze, Kocaeli

  • Senior Business Analyst

    • Dec 2017 - Oct 2019
    • Gebze, Kocaeli

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  Anadolu Sigorta

  • İstanbul, Türkiye

  • Business Analyst

    • Jun 2015 - Nov 2017
    • İstanbul, Türkiye

    I am an IT analyst of ASHOP application used by Anadolu Insurance General Directorate Legal Department.Prior to the monthly version planning, requests from business lines are prioritized and planned.Once the version requests are determined, an analysis is made with the line of business (or its branches) to create Business Requirements Documents.Analysis documents are shared with the developers, the details of the work are transferred and the coding process begins.Test processes continue to run in two existing environments (Test and UAT), from the coding of the software to the exit of the project.The scenarios working in the test environment are tested by me.After completing the development of all requests in the test environment and the successful operation of the test scenarios, exit confirmation to the UAT environment is given by me.In the UAT environment, user acceptance tests are performed with the line of business. After obtaining UAT approval from the line of business, the process is completed with the exit to the PROD environment.Errors in the application or user errors are reported to us by the help desk application.Help desk records are reviewed and necessary operational operations or code correction improvements are made.Tools used:* PPM(HP Project and Portfolio Management )* ALM(HP Application Lifecycle Management) - HP QC* Yardım Masası* Toad for Oracle * Eclipse* RADUsed technologies:* Java* Jsf* Oracle* Hibernate

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  RDLab Technology

  • İstanbul, Türkiye

  • Business Analyst

    • Dec 2014 - Jun 2015
    • İstanbul, Türkiye

    RdLab Teknoloji is a software development company operating in the energy industry. My projects with the scrum team within RdLab Teknoloji:- Uedaş Customer Portal Project (System development specialist, analyst) Uedaş customers and its stakeholderscan log into the system, It is a product where they can follow their reports. The product project's SRS (Software / System Requirements Specification) document was written and end-to-end system workflows were extracted and tested.Test scope: ESB tests, functional tests, regression tests, performance tests are SIT and UAT tests.- Incident Alarm Management Project Incident Alarm Management Project is a platform for energy companiesis an independent fraud - loss and leakage management system project. SRS documents of the project,user interfaces, Use Case documents, data analysis studies have been done and the completion rate is over 85%. My main responsibilities in the projects I take part in RdLab Teknoloji company are; determining the work flows of the project, creating the usage scenario flows, technical data document writing, web service definition, specifying features and doing tests, doing SIT tests, keeping track of jobs and creating reports.

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  Mor Yazılım Hizmetleri ve Bilgisayar Sistemleri Ltd. Şti.

  • İstanbul, Türkiye

  • Business Analyst

    • Sep 2013 - Dec 2014
    • İstanbul, Türkiye

    Ensuring communication, analysis and project coordination with related business lines in the projects carried out,While the existing applications are re-made with the new infrastructure, new demands from the customer are evaluated and the usability of the application is increased,Creating analysis, modeling and usage scenarios,Application of system and user acceptance tests,To follow all kinds of situations, risks and changes related to the project and to carry out the related reports and information,Writing the required project documents on time, in the specified formats and quality within the framework of project management standards,Preparation of product presentation and training for users,Production supportProjects:1. MOBEL- Güngören Municipality Web Automation ProjectThe modules I am responsible for:- Single Registry Accrual / Collection transaction,- Income Modules (Construction Tax, Land Tax, Environmental Cleaning Tax, Advertising and Advertising Tax, Ecrimisil, Illegal Construction, Rent, Cleaning Tax (Solid Waste and Medical Waste), Teller / Collection, Money Order / Check / Internet, Marriage Module, Market Place Module, Purchasing Process Module, Fixture, Payment Order and Tracking, Tax Amnesty, Participation in Road Expenditures, Movable Property Module, Editorial Module- Accrual, Collection and Registration Modules Reports,2. Tubitak System - Workflows development project

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  Koçtaş

  • Operations

    • 2011 - 2012

    I worked at the Cashier Operation, Customer Service and Inventory Management Department at Koçtaş Yapı Market. The process of billing customers' products, delivery-tracking-invoicing of products purchased by customers through the SAP module, and returning to experienced products while working on the cash register part-time using IBM's program.

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  İzmir Fatih Mehmet İÖO

  • İzmir, Türkiye

  • Information Communication Technology Teacher

    • 2008 - 2009
    • İzmir, Türkiye

    Academic year (2 semesters) I worked as an Information Technology teacher. Primary school students were given computer use, hardware (computer parts), microsoft office programs, internet usage and web interface lessons (from 2nd grade to 8th grade).

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  SedBim Bilişim Ltd.Şti.

  • İzmir, Türkiye

  • Information Technology Operator

    • 2005 - 2008
    • İzmir, Türkiye

    -Database Maintace, Backup-Inbound CRM over Netsis, Technical