Experience

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  Alight Solutions

  • Human Resources Consultant

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  Coppin State University

  • Online Management Coordinator

    • Jun 2019 - Jun 2020

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  Capital One

  • Corporate Training/ Learning & Development

    • Apr 2008 - Jul 2016

    New hire on-boarding and classroom management. Manage new hires for first 4-6 weeks, which includes documenting attendance and completing disciplinary actions from performance action plans to terminations. Design and develop learning materials/tools, from ideation to evaluation. Leverage effective needs analysis, diversity/inclusion, project management, course development, and evaluation skills. Demonstrates a solid understanding of adult learning principles. Engage with team members to enable clarity of goal; conduct on-going reviews to ensure outcome on track to standards above expectation. Makes decisions by identifying issues, diagnosing problems, generating alternative solutions, and analyzing opportunities and risks.

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  Chevy Chase

  • Sales and Service Coordinator/ Trainer

    • Jul 2005 - Apr 2008

    Implementing and developing core training materials for the retail branch network. Interacting with all levels of management; assuring that retail branch network staff is fully trained and able to comply with federal regulations. Travel between sites in order to conduct field training.

  • Senior Branch Manager III

    • Jul 2002 - Jul 2005

    Increasing sales through cross-selling, profiling customers, referral follow through. Ensuring smooth daily operations of the branch and making appropriate decisions on behalf of the institution. Responsible for the motivation and development of the branch staff as well as being a sales leader for the team.

  • Retail Management Associate /Assistant Branch Manager

    • Jul 2001 - Jul 2002

    Completed nine month program designed to prepare associates for the role of Assistant Branch Manager. Responsible for acting as the safety and security coordinator for the assigned branch through the duration of the program. Completed monthly and quarterly branch audits. Monitored staff and assisted coaching staff in developing action plans to ensure achievement of individual associates and branch sales.Drive sales through cross-selling, profiling customers, referral follow through. Ensuring smooth daily operations of the branch and making appropriate decisions on behalf of the institution. Motivating and develop the branch staff as well as being a sales leader for the team.

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  The MCS Group, Inc

  • Operations Manager

    • Apr 1997 - Jun 2001

    • Responsibilities included Supervision of all interoffice departments including Accounts Payable/ Receivable, Billing Data Entry, and Customer Service. Responsible for conducting new hire training as well as ongoing training needs. Developed and maintained training and manuals. Assured all departments operated at peak efficiency while maintaining accuracy to meet client expectations. Other duties included some Human Resources responsibilities, as well as handling payroll and recruiting.