Experience

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  Greater KC Public Safety Credit Union

  • Kansas City, Missouri Area

  • System Administrator

    • Sep 2018 - Present
    • Kansas City, Missouri Area

    • Assist with the maintenance and administration of the Credit Union’s telephone and voicemail systems• Assist in maintaining functionality of ATM and branch network connections ensuring minimal down time• Assist in the maintenance of the Credit Union’s intranet website• Support and assist end-users with questions or problems relating to PC workstations, software, telephones and computer peripherals• Troubleshoot software and hardware issues encountered by staff to ensure efficiency and minimum down time• Troubleshoot failures or other problems with network devices or software• Assist with network, user accounts and password security

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  The Kansas City Southern Railway Company

  • Kansas City, Missouri

  • Help Desk Analyst

    • Jan 2018 - Sep 2018
    • Kansas City, Missouri

    -Gathered detailed information from customers via telephone or remote support tools.-Utilized existing tools to diagnose customer’s needs and evaluate options for resolution.-Resolved issues for KCSR systems remotely when possible.-Maintained awareness changes in the environment that affect the supported customer base.-Attended regular meetings and training activities.-Updated current Help Desk Documentation to reflect troubleshooting steps for knownerrors.-Loged all tickets in ticketing toll and follows established ticketing processes.

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  CenturyLink

  • Operations Technician

    • Aug 2017 - Jan 2018

    Monitored and repaired Ethernet Circuits

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  Verizon

  • United States
  • IT Services and IT Consulting
  • 700 & Above Employee

  • Experience Specialist

    • Nov 2011 - May 2017

    • Identifies and meets individual customer requirements on installation/or repair contracts• Performs diagnostic tests on integrated circuit equipment to install, rearrange, and maintenance of wiring• Facilitates workshops to demonstrate and educate guests on a variety of technical solutions• Dedicated to providing exceptional sales and account management skills• Assists users with their hardware issues over the phone, face to face, and email based on remedy tickets received• Merchandising expert responsible for inventory, store layouts, and audit

  • HSI and Copper Technician

    • May 2016 - Jun 2016

    -Received work assignments and trouble cases from designated employees or via tablets. -Installing, rearranging, and maintaining inside wiring. -Rearranging and reconnecting copper wiring at pole, underground or building terminals. -Performing necessary work to connect, disconnect, test, repair and maintain various types of company and customer provided telephones and equipment. -Configuring customers computer and equipment. -Performing diagnostic tests on integrated circuit equipment to determine trouble. Interpreting service orders and circuit diagrams. -Evaluating customer communication needs and promoting the sale of Company products and services, and referring customers to the appropriate office.-Communicating frequently with customers on matters dealing with service, planning, billing, and company policy. -Worked aloft; climbs ladders and poles; enter tunnels, buildings, trenches, crawl spaces, manholes, and other confined spaces to accomplish job tasks. -Responsible for arranging work load and dealing directly with the appropriate center. Identifying and meeting individual customer requirements on installation and/or repair contacts.

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  CarMax

  • Wichita, Kansas Area

  • Sales Consulant

    • May 2011 - Oct 2011
    • Wichita, Kansas Area

    • Achieved high sales percentage through consultative, value-focused customer service approach • Organized work records and filed reports for tag and title information, DMV documents, appraisal purchases, and accounts payable• Built and maintained effective relationships with peers and upper management through follow-up and referrals

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  Ultimate Electronics

  • Wichita, Kansas Area

  • Experience Specialist

    • Jul 2010 - Mar 2011
    • Wichita, Kansas Area

    • Designed, repaired, and upgraded PC hardware• Connected peripherals and auxiliary equipment to main computers and configured them appropriately• Monitored network flow and ensured that all computers were properly secured by using software that meet end-user needs