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Bryan Leaver is a seasoned IT professional with diverse experience in technical support, team leadership, and security coordination. He has worked in various roles, including Hardware Engineer, IT Technical Support Analyst, and Soldier, with expertise in computer hardware, data wiring, Aruba wireless, and troubleshooting. Bryan has also worked with clients in Europe and the Middle East, providing technical support and security services. Bryan holds a strong background in customer care and has developed skills in technical and non-technical communication. He has experience with service desk ticketing systems and has worked with various technologies, including Office 365, Microsoft Office, Citrix, and Cisco.

Experience

    • Hardware Engineer
      • Feb 2017 - Nov 2022

    • Self Employed
      • Oct 2010 - Nov 2022
      • europe

      Working a wide spread of contracts in a diverse range of roles ranging from being the residential security coordinator for a high profile Middle Eastern family to aiding with the planning and execution of multiple personnel recovery operations. My longest and most recent security contract was as the personal security officer for the family of the Director of a large crypto currency firm. I have gained masses of experience working through Europe and the Middle East working for clients such as ARK Risk Management Group, CEO of CSMA group and other private clients.

    • IT technical support
      • Mar 2012 - Feb 2017
      • Redhill, United Kingdom

      T Technical Support Analyst providing first line support for 1400+ users on a Microsoft/Cisco environment. This involved domain administration in the form of password setting and resets, account creation, permission/group setting. I also was involved in projects that involve the installation of CAT5/6 and fibre cabling as a engineer, cabinet installation, desk moves, classroom/office support, mobile / smart phone troubleshooting and more. I developed a high level of customer care whilst working in this first line position and can gauge the when it’s suitable to use technical or nontechnical wording to help a client. Over the years I gained experience working on a Service Desk and know how to use Service Desk ticketing system via Spice works and Citrix.Technologies I have worked on include: Office 365, Microsoft Office 2013, Windows 10/13, Citrix, Cisco, Cisco Phones, Cisco Jabber, PaperCut print management, Pc rebuilds, structured cabling and In house bespoke school applications.

  • British Army
    • Grantham, Lincolnshire, United Kingdom
    • Soldier
      • May 2005 - Dec 2010
      • Grantham, Lincolnshire, United Kingdom

      Royal logistic corp 122sqd. As a part of the Royal Logistical Corp, I had the opportunity to study to be a chef within the army learning from experienced chefs from around the world. On early compilation of the army’s chef course I was invited to Westminster Kingsway College in London to study on the professional chef’s diploma course and business management diploma, specializing in hospitality management. During my time in the army I got to manage a wide range of kitchens in lots of different diverse environments, staffed by multiple nationalities and religions. I got to experience the recruitment and training process of trainee chefs as a junior instructor and also the disciplinary process as a Junior non-commissioned officer. During my time in the army I was honoured enough to be able to complete selection for 122sqd and got to look after a selection of diplomats including HRH Queen Elizabeth and the President of the United States of America. I finished my time in the Army as a Royal Engineer as part of 101 Field Squadron IED search team.

Education

  • 2000 - 2005
    Reigate school

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Industry Focus. “IT Services and IT Consulting”

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