Experience

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  Revere Health

  • Multiple

  • Department Manager II

    • Jan 2024 - Present
    • Multiple

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  HCA Healthcare

  • Orem, UT

  • Practice Manager

    • Jul 2023 - Jan 2024
    • Orem, UT

    • Plan, develop, organize, implement and direct the day-to-day functions of the clinics and its programs and activities to insure compliance, efficiency, and patient satisfaction• Manage staff performance including supervising, coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff• Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve• Develop the practice budget including pull profit and loss responsibility of the physician practice, including revenue, expenses and budgeting

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  Kadlec

  • Richland, Washington, United States

  • Clinic Manager

    • Mar 2022 - Feb 2023
    • Richland, Washington, United States

    Job Overview:Run the day-to-day operations for Kadlec Perinatal Center and Kadlec Pediatric Cardiology. This includes the budgetary requirements, ordering supplies, staff management, staff meetings, creating business cases for hiring & capital expenditures, creating & reviewing financial reporting, and POCs to review operations with medical providers.Accomplishments:• Successfully restarted the Perinatal Centero Finalized the contracts with partners to ensure future growth and viability within the market.o Hired a permanent Perinatal Sonographer.o Increased clinic productivity by 50% as measured by wRVU during tenure.• Supported new projects to allow for future expansion of both clinicso Worked with the Growth & Expansion team to move and merge both clinics into 900 Stevens Dr. whichwill facilitate future growth for both clinics.o Collaborated with GE to secure quotes for both clinics to draft business cases and secure new equipment for both clinics.o Teamed up with the marketing team to champion future growth and aid the providers to buildlasting relationships within the community and increase productivity through higher referral rates.o Worked with partners to ensure that there is adequate imaging support for the medical providers.• Support Physicians by providing detailed financial analysis with a clear wRVU breakdown by procedure code.

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  CVS Health

  • Sr. Project Manager

    • Apr 2021 - Mar 2022

    Job Overview:Manage multiple projects at a time, triage the scope of the project, meet with the clients to ensure that requirements are met, design a capable solution, and test the solution to ensure quality assurance. Review the solution with the client and implement any feedback and resolve any outstanding issues. This process is repeated until and acceptable solution has been achieved.Accomplishments:Utilize HealthRules Admin Console to manage the access and security for various team using HealthRules Payor, Designer, and Admin Console.Develop a more efficient system to assign permissions utilizing pre-defined groups to manage roles, workbaskets, and accounts/products that are needed by each line of business.Collaborate with HealthEdge Consultants to implement the new system for the Individual Exchange line of business.Design, build, test a QuickBase to facilitate security related requests to certify timely follow up, collaboration, and build better reporting than is available within current ticket system.Manage multiple projectsSecurity implementation for Individual Exchange.A new ticket system for Stop Payment issues.A new system for tracking, reporting, and collaborating with the teams involved with creating new roles and network assignments.Medicaid only claims facilitation for NY members.

  • Supervisor, Service Operations

    • Oct 2019 - Apr 2021

    Develops, trains, evaluates, and coaches staff/self to provide cost-effective claim review/processing and claim service while ensuring quality standards are met. Acts as liaison between staff and other areas, including management, plan sponsors, provider teams, etc., communicating workflow results, ideas, and solutions. Assesses individual and team performance on a regular basis and provides candid and timely developmental feedback. Develops training plans and ensures training needs are met. Establishes clear vision aligned with company values; motivates others to balance customer needs and business success. Attracts, selects, and retains high caliber, diverse talent able to successfully achieve or exceed business goals. Builds a cohesive team that works well together.

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  CVS Health

  • Greenville, South Carolina Area

  • Supervisor

    • Aug 2018 - Apr 2019
    • Greenville, South Carolina Area

    Manage team members to ensure operational functionality and efficiency in regards toCustomer serviceInventory managementAsset protectionOperational tasksResponsibilities as a supervisorExemplar of high quality customer serviceCash managementInventory managementDirect store deliveriesMaintanence of equipment

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  Greenville Health System

  • Greenville, South Carolina Area

  • Admissions Counselor

    • Feb 2018 - Aug 2018
    • Greenville, South Carolina Area

    Receives and interviews patients to collect and verify pertinent demographic and financial data. Verifies insurance and initiates pre-authorization process when required. Collects required payments or makes necessary financial arrangements. Performs all assigned duties in a courteous and professional manner. May perform business office functions

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  University of Utah Hospitals and Clinics

  • Customer Advocate Specialist II

    • May 2016 - Dec 2017

    Help patients schedule appointments with their primary care provider.Assist patients in scheduling appointments with specialty providers.Send messages to provider for medication refills and medical questionsPut in order for medical equipment for patients.Learned how to navigate Epic the medical software with ease.Ask probing questions for patients to ensure that they are triaged appropriately by an MA or RN.

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  Bluehost

  • Orem

  • Web Advisor

    • Dec 2015 - May 2016
    • Orem

    Troubleshooting server issuesFixed customers WordPress sitesUsed Linux command line to resolve errors due to PHPHelped customers troubleshoot email issues

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  UK2 Group

  • Technical Support

    • Sep 2010 - Dec 2014

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  Best Buy

  • Customer Specialist

    • Oct 2007 - Dec 2009