Experience

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  ProfitnessAdvisors Group

  • Consultant

    • Apr 2007 - Present

    Bruce brings over 30 years of experience at IBM (in management, consulting and education) to his position with ProfitnessAdvisorsGroup. In his current role, he develops and delivers workshops in Innovation and Creativity to corporate clients

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  Profitness Advisors Group, Ltd

  • Advisor

    • 2007 - Present

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  IBM Canada Ltd

  • Various Management Positions

    • Jan 1983 - Dec 2006

    RESOURCE DEPLOYMENT MANAGER 2003-2006• Implemented new processes and policies to enable the efficient deployment of the 9,000 deployable resources within IBM CONSULTING MANAGER 2000-2003• Managed team of over 40 process design consultants with revenue and utilization targets for their engagements• Managed a team responsible for developing a new organizational model for IBM in order to integrate operations with the newly-acquired PWC Consulting GroupBRANCH SYSTEMS ENG MANAGER 1986-1991• Developed, evaluated and deployed a team of technical resources while ensuring the attainment of customer satisfaction Availability Manager 1983-1984• Managed a team of system engineers who ensured the on-going availability of customer hardware and software

  • Trainer / Facilitator

    • Jan 1977 - Jan 2004

    DEVELOPED/DELIVERED METHODOLOGY TRAINING 1994-2004 • Taught to over 250 consults in the U.S., Can, Europe and Japan - required for a consultant to achieve certificationCOUNTRY MANAGER - TECH EDN. 1985 • Ensured the technical quality of the employees • Evaluated skills assessment data to provision required trainingMANAGER - SYSTEMS EDUCATION CENTRE 1981-1982 • Achieved targets for Education revenue and quality • Managed instructors responsible for developing and delivering cust. edn. • Taught Communications Skills workshopsCLIENT EDUCATION DEVELOPMENT (Telus) 1981 • Developed and delivered a new-hire program for their tech staff in EdmontonINSTRUCTOR - INTERNAL EDUCATION 1977-1979 • Taught technical and marketing skills to new hires • Taught sales skills to marketing reps

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  One Gaming

  • Customer Liaison

    • 2006 - 2006

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  IBM

  • IBM

    • 1973 - 2006

  • Business Process Consultant

    • 1992 - 2003

  • IBM Certified Process Design Consultant

    • 1992 - 2002

    A VARIETY OF CONSULTING ENGAGEMENTS INCLUDING: PRESIDENT'S CHOICE FINANCIAL • Process design and deployment activity required to launch the PC Financial Direct bank - a Loblaws/CIBC joint venture TD TRUST • Process design required to create this new trust venture MANITOBA TELEPHONE SERVICES • Process reengineering activities for their call centre TD BANK and ONTARIO HYDRO CALL CENTRES • “To-Be” design and process improvement WAWANESA INSURANCE • Process homogenization across their remote locations CONFERDERATION LIFE • Process Improvement of their underwriting activities

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  IBM Consulting

  • Consultant

    • 1992 - 2002