Experience

• 

  Independent

  • Independent

    • Jan 2012 - Present

    research associate, marketing, education, customer service

• 

  AT&T

  • vip

    • Jan 2012 - Present

    Received a certificate from the State of Ohio to begin teaching immediately in both private and public school systems while completing college course work in the evenings and on weekends.

• 

  Procter & Gamble

  • Cincinnati, Ohio Area

  • Research Associate

    • Oct 2006 - Present
    • Cincinnati, Ohio Area

    hair care

• 

  Archdiocese of Cincinnati

  • Educator

    • Mar 2002 - Present

    education

• 

  Cater/Bartending

  • Bartender/server

    • Mar 2002 - Present

    customer service

• 

  AT&T

  • Project Manager

    • Jan 2000 - Jan 2002

    representing the hardware and software interests for the Information Management Operations business unit from initial proposal through successful installation for AT&T signaling network applications supported by IBM customer care.Analyzed technical plans as to impacts on current resources, disaster recovery, and security.Ensured the proper completion and tracking of all paperwork to ensure an ordering process which was quick and complete.Employed sales and negotiating skills on outstanding issues for satisfying results at all levels.Performed multi-tasking among many concurrent projects while comprehending the high and low-level details of each.Utilized excellent leadership and interfacing skills in working with a variety of AT&T and IBM organizations and people who were often in remote locations.

  • Senior Technical Staff Member

    • Jan 1997 - Jan 2000

    Lead member of the customer care support team providing production support services for applications involving the signaling network.Directed the installations of future hardware and software releases among a variety of business levels.Successfully monitored and maintained the daily health of the applications on a 24 by 7 basis.Performed trouble-shooting and analysis of code ranging from the routine to the complex at both a user and development level.

  • Technical Staff

    • Jan 1992 - Jan 1997

    Development team member coding new application features and assisting with production support for signaling network applications.Accomplished MVS/COBOL and JCL developer for new development and for enhancement of existing projects.Success in trouble-shooting and analyzing existing code as well as successfully cutting into production necessary upgrades and corrections in a highly demanding business setting.Excellent team member placed on a variety of projects among a diverse workforce in a constantly challenging work environment.On-call 24 by 7.

  • Account Executive

    • Jan 1989 - Jan 1992

    marketing

• 

  T long distance services

  • Account executive selling

    • Jan 1995 - 2000

    small and medium sized business customers within the State of Indiana.Attained and exceeded new revenue quota on a monthly basis within a new organization because of competition.Optimized and retained existing revenue base with an emphasis on building trusting and long-lasting business relationships.Excellent feedback from all customers complemented by excellent quarterly reviews from account executive managers.Teamed successfully with account executives selling telephone hardware and inside sales representatives to satisfy all customer needs and to achieve mutual revenue quotas.