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Bio

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Brooks Hejl is a seasoned professional with a strong background in customer service, leadership, and event management. With experience in various roles, including Assistant General Manager, Key Manager, Bartender, and General Manager, Brooks has developed a unique blend of skills that enable him to effectively manage teams, drive sales, and deliver exceptional customer experiences. He holds a degree in Economics from East Carolina University and a degree in Marketing from Central Piedmont Community College.

Experience

  • Sycamore Brewing
    • Charlotte, North Carolina, United States
    • Assistant General Manager
      • May 2023 - May 2024
      • Charlotte, North Carolina, United States

  • Town Brewing Co.
    • Charlotte, North Carolina, United States
    • Shift Lead
      • Nov 2022 - Jun 2023
      • Charlotte, North Carolina, United States

  • Legion Brewing Company
    • Charlotte, North Carolina, United States
    • Key Manager
      • Sep 2018 - Dec 2022
      • Charlotte, North Carolina, United States

      • Selected out of 50 employees to be promoted to key manager at two different locations of Legion Brewing.• Responsible for money including cash drawers, deposits, DSRs through Excel. • Quickly solves problems with customer complaints and overall restaurant operations daily.

    • Bartender
      • Jan 2015 - Sep 2018
      • Southpark

      - Assisted guests make menu choices in an informative and helpful fashion- Provided guests with the experience of expanded their beer knowledge- Appropriately suggested additional items to improve restaurant sales- Often performed closing duties, resetting of the restaurant for the next day, cleaning of front and back of house, and reconciliation of cash drawer.- Train new servers and bar tenders on guest service expectations, safety procedures, proper food handling, and restaurant protocols

  • Coaltranes Chargrill
    • Charlotte, North Carolina, United States
    • General Manager
      • Oct 2017 - May 2018
      • Charlotte, North Carolina, United States

      • Skillfully negotiated with external vendors to achieve optimal quality in pricing and product.• Ran and submitted reports: labor reports, sales reports. • Strategically developed effective marketing plans to increase sales and profits while managing costs.• Effectively managed payroll and timekeeping, completion of the proper paperwork for new hires and terminations.• Conducted weekly inventories for FOH and BOH, made purchases to maintain proper inventory.• Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties. Led and directed team members on effective methods, operations and procedures.

  • Scarborough Fair Catering
    • Snow Hill, North Carolina
    • Bartender/Server
      • Oct 2013 - May 2014
      • Snow Hill, North Carolina

      To help load the trucks with the equipment and food/drinks to travel to the event. Upon arrival, distribute responsibilities between all bartenders to set up the bars and prepare for the event. During events, efficiently execute drink orders to customers while maintaining a positive and enthusiastic attitude in a quick-paced and demanding environment.

  • Battleground Restaurant Group, Inc
    • Greenville, North Carolina
    • Bartender/Server
      • Mar 2012 - May 2014
      • Greenville, North Carolina

      • Managed teams at private parties and special events. • Event marketing via social media and Photoshop. • Responsible for the inside sales of holiday gift cards in 2013, over $15,000 sold.

    • Resident Camp Counselor
      • May 2007 - Aug 2011
      • Lake Wylie, SC

Education

  • 2009 - 2013
    East Carolina University
    Economics
  • 2015 - 2017
    Central Piedmont Community College
    Marketing
  • 2005 - 2009
    Providence High School
    High School Diploma

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Hospitality”

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