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Broderick Paulo is a seasoned professional with a strong background in operational processes, decarbonization, and customer service. He has worked in various roles, including Building Decarbonization Planner at QuitCarbon, Host/Back Waiter at Al's Place, Event Ambassador at San Francisco Parks Alliance, Front Desk Staff/Key Holder at Barry's, Front Desk Assistant at City College of San Francisco, and Barista at Starbucks. He has also worked as a Lead Lifeguard at Beale Air Force Base. Paulo holds a B.A. in Urban Studies and a Minor in Sustainable Design from the University of California, Berkeley, and an Undergraduate Certificate in Global Urban Humanities from the same institution.

Experience

  • QuitCarbon
    • San Francisco, California, United States
    • Building Decarbonization Planner
      • Oct 2022 - Present
      • San Francisco, California, United States

      • Pioneered the creation and implementation of operational processes to optimize resource utilization and enhance overall business performance• Developed tailored, whole-home decarbonization plans for 300+ clients, utilizing advanced knowledge of building science and decarbonization strategies.• Managed and successfully executed 150+ decarbonization projects, including the installation of heat pumps for HVAC, heat pump water heaters, electrical upgrades, PV solar, EV chargers, and smart building solutions.• Conducted feasibility studies, cost-benefit analyses, and provided guidance on incentives, rebates, and tax credits, enabling clients to make informed decisions• Collaborated with team members and conducted regular assessments to ensure seamless integration of workflow improvements, fostering a more agile and responsive operational environment

  • Al's Place
    • San Francisco, California, United States
    • Host, Back Waiter
      • Feb 2021 - Mar 2023
      • San Francisco, California, United States

      • Manage in-person, telephone and e-mail inquiries, customer service requests and reservation bookings• Supervise 8 peers during service to strategize seating assignments to ensure all 190 nightly guests are punctually sat• Deliver guest experience feedback to chef-owner to continue to improve Michelin Star dining experience

  • San Francisco Parks Alliance
    • San Francisco, California, United States
    • Event Ambassador
      • Mar 2021 - Nov 2021
      • San Francisco, California, United States

      • Launched and supported SHINE ON SF, a civic pride campaign committed to creating a clean and cared-for San Francisco• Provided overall site management and workflow oversight for space activation within four diverse neighborhoods• Managed 4 interns and 8 volunteers • Developed and maintained professional working relationships with different site hosts, as well as service providers, property managers, and other key stakeholders • Reported and engaged in biweekly meetings with the Mayor’s Office, OEWD, and community-based organization leaders• Reached over 5,000 participants in 16 days of initial participatory research launch

  • Barry's
    • San Francisco, California, United States
    • Front Desk Staff, Key Holder
      • 2018 - 2019
      • San Francisco, California, United States

      • Developed and implemented creative themed programing to target and improve attendance of underutilized classes by collaborating with management and trainers • Independently supervised staff of 6 who efficiently greeted and checked in the 320 daily clients• Cultivated positive relationships with clients to uphold Barry’s high end culture of the group fitness community

  • City College of San Francisco, Registered Nursing Office
    • San Francisco, California, United States
    • Front Desk Assistant
      • 2016 - 2019
      • San Francisco, California, United States

      • Analyzed over 800 student applications ensuring program prerequisites were met and notify applicants regarding acceptance • Worked with Department Chair and teaching faculty to prepare 6 simulation hospital classrooms to compliance with the National Board of Registered Nursing weekly • Analyzed over 800 student applications ensuring program prerequisites were met and notify applicants regarding acceptance • Preformed office tasks such as data entry, copying, and filing

  • Starbucks
    • Rocklin, California, United States
    • Barista
      • 2013 - 2016
      • Rocklin, California, United States

      - Provided great customer service in a fast paced, high-pressure work environment- Voted and awarded “Partner of the Quarter” by peers- Motivated my peers to always keep a positive attitude during daily peek rushes- Developed robust conflict resolution skills while severing a wide variety of customers

  • Beale Air Force Base
    • California, United States
    • Lead Lifeguard, Swim Instructor
      • 2012 - 2014
      • California, United States

      - Organized and delegated lifeguard breaks and rotations- Insured the safety of guests by preventing and responding to emergencies - Processed payments and checked in guests - Taught “Learn to Swim” and “Water Safety” courses for children and adults

Education

  • University of California, Berkeley
    B.A. Urban Studies, Minor in Sustainable Design, High Honors
  • University of California, Berkeley
    Undergraduate Certificate in Global Urban Humanities, Future Histories Lab
  • City College of San Francisco
    Curriculum for Environmental Design Major, GPA 3.73

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Environmental Services”

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