Experience

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  Baylor Scott & White Health

  • Manager

    • Nov 2014 - Present

    The Hospitality Service Manager leads a cross-functional, patient care service delivery team performing a broad range of non-clinical support service duties. Provides efficiency and quality of care by focusing on the patients comfort/concerns to enhance patient satisfaction and safety, while freeing Nursing staff to prioritize medical and Nursing tasks. Although this position serves primarily as a collaborative team member of Nursing, Environmental Service (EVS) and Food/Nutrition Service (FNS), the program is designed to interface with Linen, Patient Transportation, Waste Management, Maintenance, etc., to assure a high touch service for our patients.Manages EVS and FNS staff in an assigned geographic area within Scott & White. Ensures optimal, high quality, efficient environmental and nutritional related service for patients, directly supervising approximately 175 to 200 employees.Essential FunctionsSUPERVISE THE DAILY OPERATION OF THE HOSPITALITY STAFF ON THE ASSIGNED SHIFT* Develop, implement, and monitor the Hospitality Service Program that includes cross functional, multi-service operations in conjunction with nursing.

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  Sprint Nextel Wireless Communication

  • Temple, TX

  • Supervisor / Manager Customer Care

    • Feb 2001 - Jun 2014
    • Temple, TX

    Supervise the day-to-day activities of twenty non-exempt Account Services (Retention Department) personnel involved in the supporting trigger based marketing initiatives that focus on churn reduction, increased revenues and improved customer satisfaction. Responsibilities include, but not limited to: training, coaching, monitoring employee performance, providing first level escalation support, coordinating with various departments to ensure customer issues are resolved, dialer administration, quality assurance, process improvement, recruit/hire, program development, productivity and metrics reporting. Implement Lifecycle Operations programs and processes designed to increase customer satisfaction to both internal and external customers and responsible for managing attrition. I was also awarded supervisor Crown Perk annual award for year2008.

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  Wackenhut / Pactiv

  • Temple, TX

  • Front Office Supervisor

    • Jan 1998 - Jan 2001
    • Temple, TX

    Responsible for compiling operational reports to determine staffing needs and review workflow results. Responsible for providing trend analysis for key department. Set up or acquire all relevant logins for new hires. Create and maintain ID badge database for all personnel employed. Accountable for maintaining and updating all operational systems with daily exceptions, employee profile changes and data entry. Document information from attendance line in all appropriate systems. Assist management with all headcount needs. Provided plant security and Loss Prevention Manager (LPM) operations and investigations.

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  Texas Department of Criminal Justice (Death Row)

  • Huntsville, TX

  • Correctional Counselor / Officer

    • Jan 1994 - Jan 1998
    • Huntsville, TX

    Supervised and provided security of offenders performing technical skills such as construction, maintenance, laundry, food service, and in varied industrial and agricultural operations which involve climbing stairs and ladders, and climbing around the inside or outside of buildings; works outdoors and indoors without air conditioning; works around motorized or moving equipment and machinery; and is subject to all types of weather. Reads, reviews, and properly applies information found in offender records, which is related to the offender's health and safety and to the security of the facility; provides leadership and technical guidance to other staff; complies with policies, procedures, rules, and regulations; enforces offender disciplinary rules; and prepares and maintains records, forms, and reports.Performed searches for contraband and provides security; counts, feeds, and supervises offenders in housing, work, and other areas accessed by stairs; and maintains security of various assigned areas involving.

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  United States Army

  • Fort Polk, LA

  • 1st Sgt

    • Jun 1979 - Jun 1995
    • Fort Polk, LA

    Ft Polk La Supervised armored cavalry reconnaissance platoon and processes operations and intelligence information; assists in planning, organizing, directing, supervising, training, coordinating, and reporting activities of the scout or armored cavalry platoon and staff sections; directs distribution of support material; supervises platoon maintenance activities; collects, evaluates, and assists in interpretation and dissemination of combat information.

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  L.A. Joe Department Store

  • Radcliff KY

  • Warehouse Manager

    • Jan 1990 - Jan 1994
    • Radcliff KY

    During my military service supervised ten personnel startup team opening a new L.A. Joe Department Store in Radcliff KY while serving active duty stationed at Ft Knox KY taking over Heck's Department Store chain. The retail brand name of Retail Acquisition Corporation, which owned 70 discount department stores throughout West Virginia, Virginia, Ohio, Indiana and Kentucky. After grand opening became Warehouse Manager of all incoming merchandise supervising 3 shifts of personnel maintaining inventory, stock and shortage control / shoplifting.Scheduled inbound and outbound equipment and merchandise that were to displayed or removed from store floor. Provided store manager with accurate inventory of in stock product.