Bio
Experience
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Automotive
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1 - 100 Employee
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District Manager
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Oct 2022 - Present
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District Manager
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Dec 2021 - Present
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General Manager
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Jan 2022 - Oct 2022
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Mobile Mitsubishi
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Mobile, Alabama, United States
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Director, Fixed Operations
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Oct 2020 - Oct 2022
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Mobile, Alabama, United States
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Mobile Chevrolet
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Mobile, Alabama, United States
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Service Advisor
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Jun 2019 - Oct 2020
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Mobile, Alabama, United States
Provided exceptional customer service by teaching customer's the functionality and value in proper vehicle maintenance.
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Pep Boys
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Mobile, Alabama, United States
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Assistant Store Manager
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Sep 2017 - Jun 2019
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Mobile, Alabama, United States
Provided and maintained parts inventory auditing/supply. Managed employee onboarding, training and scheduling. Coordinated daily retail and shop functions for 8 employees.
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AutoNation
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Mobile, Alabama, United States
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Reconditioning, PDI and Recall Manager
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May 2017 - Sep 2017
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Mobile, Alabama, United States
Implemented streamline process for reconditioning pre-owned vehicles in-turn allowing vehicles to be lot ready typically within 3 days. Coordinated completion of recalls for all internal vehicles. Facilitated Pre-Delivery Inspection for all new vehicles. Managed data entry over 200 vehicles monthly.
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United States
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Fleet Director
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May 2015 - Apr 2017
Developed and managed the T.R.A.C TOYOTA Rent A Car department. Advanced to 28 units. Created policies and procedures for department. Collaborated with TMC and Lexus during Takata airbag recall to provide alternate transportation for affected consumers. Facilitated corporate billing for rentals amounting to roughly $200,000 monthly. Monitored costs and expenses per unit to maximize profits. Implemented marketing and special rates to promote growth.
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Assistant Service Manager
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Mar 2014 - May 2015
Created excellent customer service experiences while educating customers and maximizing sales. Provided training and process development for service advisors.
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Pat Peck Nissan
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Mobile, Alabama, United States
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Service Drive Manager
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Jan 2013 - Mar 2014
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Mobile, Alabama, United States
Developed streamline processes throughout service lane and shop to promote expedited repairs. Maintained outstanding customer satisfaction indexing. Maximized sales by utilizing electronic multi-point inspection processes.
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Springhill Toyota
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Mobile, Alabama, United States
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Sales Associate
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Nov 2011 - Jan 2013
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Mobile, Alabama, United States
Assisted customers through the car buying experience. Maintained excellent CSI and created lifelong customer base.
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Suggested Services
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Industry Focus. “Retail”
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References
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