Experience

• 

  Rebuy Engine

  • Product Owner

    • Nov 2023 - Present

• 

  ChannelAdvisor

  • United States
  • Software Development
  • 500 - 600 Employee

  • Product Manager

    • Nov 2022 - Nov 2023

  • Product Owner

    • Jan 2021 - Nov 2022

    • Responsible for producing documentation (internal and customer-facing) to support product offerings and feature capabilities. • Maintain and own the technical relationship with our partner to ensure we're ahead of upcoming changes and developments.• Drive the product backlog for the current release by conducting sprint planning and review sessions with engineering. • Prioritize the development backlog with the Director of Product Management.• Assist the Director of Product Management in roadmap planning based on customer and business priorities. • Collaborate with and support the sales, services and business development teams as needed to support customers, partners and departmental initiatives for marketplace expansion.

  • Team Lead, Account Management

    • Aug 2020 - Feb 2021

    • Responsible for personal book of business and team’s book of business• Provide strategic and vertical focused direction & coaching to the Account Management team• Collaborate with services team leads and managers globally to improve Account Management processes• Provide input to management on performance gaps, growth and development opportunities within the team• Coordinate and lead on-going team meetings• Act as escalation point for clients within team book of business and additional escalation point for AMs• Create and manage the Account Management team website to create and document processes and relevant content related to the AM role

  • Executive Account Manager

    • Jan 2018 - Aug 2020

    • Responsible for over $3.6MM in customer revenue with a 95% renewal rate• Manages high ranked IR accounts and strategic brands• Works cross-functionally with all internal teams to drive revenue and increase customer satisfaction• Reviews account data and analytics to proactively mitigate risk and drive customer growth through our products and services• Develops and maintains strong relationships with C-level and executive level customer contacts • Overcomes client contract objections to negotiate an advantageous solution for both parties• Drives development of new ideas and improvements with the team and works closely with leadership to implement change• Consistently delivers team trainings to strengthen the Account Management team’s knowledge base• Creates and delivers reusable collateral and customer facing content for the Account Management team• Seen as a team mentor, knowledge expert and team thought leader• Google Shopping Actions Marketplace Subject Matter Expert (2018-Present)• General Merchandise Account Management Category Leader delivering industry trends and insights to the team for distributing to their customers (2019-Present)• Monday.com Platform Expert for Account Management (2020)• 2020 Q1 Global Services Culture Team Impact Honorable Mention Award• 2019 President’s Club award• 2020 President’s Club award• 2018 President’s Club award• 2018 AM of the Year award

  • Account Manager

    • Oct 2015 - Jan 2018

    • Managed over $2.2MM in customer revenue• Understood customer’s business and identified gaps to make product and strategy recommendations • Collaborated with internal teams to seek resources needed for addressing customer issues and worked towards a solution in a timely manner• Enhancement Ticket Review Team (2017-2018)• Walmart Marketplace Subject Matter Expert (2018)

  • Campaign Strategy Manager

    • Oct 2013 - Oct 2015

    • Managed advertising campaigns and marketplace channels for strategic brand customers• Maintained superior level of industry knowledge and marketplace offerings• Implemented marketplace strategies to increase customer sales and brand presence• Led weekly customer calls to analyze sales, review key performance metrics and customer goal attainment• Seen as industry knowledge and product expert• Worked closely with Account Management and Support/Engineering to ensure customer success and overall satisfaction• 2015 Top Performer award

• 

  FedBid, Inc.

  • Account Manager - U.S. Department of State

    • Oct 2012 - Oct 2013

    • Managed over 200 customer accounts within the Department of Interior, Department of State and Health and Human Services and their online auctions for procurement of goods and services• Promoted online marketplace services both domestically and abroad, resulting in the expansion of client participation and higher utilization of the usage of product offerings • Researched potential clients and their purchasing strategy to expand client base• Prepared and delivered comprehensive sales presentations on product offerings and services to existing and prospective clients• Developed sales forecasts and present detailed results to management• Enhanced data analysis and reporting using advanced spreadsheet tools• Viewed as team mentor and product knowledge expert

  • Account Specialist - U.S. Department of Fish and Wildlife

    • Jun 2012 - Oct 2012

    • Researched and reported customer behavior and their experience with products• Created client presentations on rates of utilization, cost savings, and purchases • Regularly achieved highest scorecard ranking for customer service, teamwork, communication and efficiencyServing as a member of the Headquarters Direct Support Team for specified buying organizations within the Department of State. This position processes buyer related requests, prepares correspondence, and fulfills buyer needs to ensure customer satisfaction. The position provides assistance to the account management team to post buys or resolve requests regarding buy specifications, validate bid responses, or any other buy-related issues. The Account Specialist is also responsible for helping to achieve monthly performance goals. The successful candidate must be driven, able to multi-task and work well in a team environment.

• 

  Papa John's International

  • United States
  • Restaurants
  • 700 & Above Employee

  • Manager/Shift Supervisor

    • Jan 2010 - Mar 2012

    • Supervised and managed 15-20 employees • Interviewed, hired and trained quality team members• Managed people including screening job candidates, training and supervising staff and conducting performance reviews• Evaluated employee performance through conducting performance reviews• Developed store projections based on historical sales and utilized projections to manage inventory and employee work schedule• Reduced expenses by minimizing wastes and allocating staff levels correctly• Fielded and handled customer complaints and issues • Assisted in marketing campaigns including measuring success of various techniques utilizing sales database and reporting• Prepared daily and weekly operations reports on sales, labor cost, materials cost, and analysis of variances to projections • Perform accounting and operational duties at the end of each shift

  • Order Taker/Head Cashier

    • Oct 2006 - Jan 2010

    • Responsible for answering incoming telephone calls and assisting customers with placing orders or directing them to a manager.• Great knowledge of menu items and current promotions• Use promotions and new menu items to provide recommendations and upsell customers during order process• Assist customers during order pick up and ensure cash register is balanced at the end of the shift

• 

  University of West Georgia

  • Carrollton, GA

  • Chemistry Lab Assistant

    • Aug 2008 - Mar 2012
    • Carrollton, GA

    • Chemistry teacher of the year for 2009 and 2010• Coordinate lab activities/prep chemicals for weekly activities• Aid professor(s) in grading assignments

• 

  Wells Fargo

  • Herndon, VA

  • Bank Teller

    • May 2008 - Aug 2008
    • Herndon, VA

    • Promoted banking products to current customers and exceeded sales quota for three months in a row• Consistently balanced bank drawer and assisted coworkers with balancing their bank drawer