Okay, so Brittany has 4 years of experience as a Customer Service Representative. The national average for customer service reps in the US is around $15-$20 per hour. However, this can vary greatly depending on the company, location, and industry. Since Brittany is based in Salisbury, Maryland, which is a relatively lower-cost area, her rate might be on the lower side. Let's assume a 10-20% premium for her experience and skills. This puts her rate at around $25 per hour, which is a bit lower than the national average but still a reasonable estimate.