Bio
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Topline AI
Brittany Brooks is a seasoned professional with experience in customer service, operations, and leadership. She has held various roles in industries such as moving, insurance, and non-profit, including Vice President, International Customer Service Manager, and Office Manager. Brittany holds a degree in International Business and Business Management from the University of North Florida and has obtained certifications in customer service and leadership from LinkedIn.
Credentials
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Become a Customer Service Specialist
LinkedInFeb, 2021- Apr, 2026 -
Building Rapport with Customers
LinkedInFeb, 2021- Apr, 2026 -
Creating Positive Conversations with Challenging Customers
LinkedInFeb, 2021- Apr, 2026 -
Customer Service: Call Control Strategies
LinkedInFeb, 2021- Apr, 2026 -
Customer Service: Handling Abusive Customers
LinkedInFeb, 2021- Apr, 2026 -
De-Escalating Intense Situations
LinkedInFeb, 2021- Apr, 2026 -
Customer Service Foundations
LinkedInJan, 2021- Apr, 2026 -
Customer Service: Problem Solving and Troubleshooting
LinkedInJan, 2021- Apr, 2026
Experience
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United States
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Truck Transportation
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1 - 100 Employee
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Vice President
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Jan 2023 - Present
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International Customer Service Manager
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Mar 2018 - Jan 2023
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Chair of US Domestic Asset-Based Mover Group
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Oct 2023 - Present
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Global Member
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Jan 2023 - Present
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Junior Service League of St. Augustine
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St Augustine, Florida, United States
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President Elect
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Jan 2023 - Present
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St Augustine, Florida, United States
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International Department
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Apr 2012 - Mar 2018
2016 President's Circle Award- International Dept.- Top 6 in Company2014 President's Circle Award- International Dept.- Top 5 in Company TMM Cares Club 501c3- President 2013 and 2014
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Office Manager
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Jan 2011 - Apr 2012
- Licensed 4-40 Customer Service Rep- Maintained active status on current policies- Quoted new and renewing policies
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Education
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2009 - 2012University of North Florida - College of Business Administration
International Business and Business Management
Suggested Services
This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection
Industry Focus. “Business Services”
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