Bio
Credentials
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ITIL® v3 Foundation in IT Service Management
-Mar, 2014- May, 2026 -
HP Accredited Integration Specialist
-Dec, 2012- May, 2026
Experience
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Puppaws & Company
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Baltimore, Maryland Area
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Chief Executive Officer
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Nov 2013 - Present
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Baltimore, Maryland Area
Dog Walker / Dog Grooming / Doggy Daycare / Animal Boarding / Agility Training ✨NEW✨10+ years experienceNew Clients Welcome!Instagram: @PUPPAWSCOReserve Today -> www.puppaws.co
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Director
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Jul 2014 - Mar 2020
Network Marketing Professional, momentum creator of direct sales globally in the travel space
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Project Manager
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Sep 2015 - Oct 2016
• Account Risk Manager - Manage those risk through the life-cycle from opening to mitigation in order to have clear business/commercial/Delivery risk definition, priority, owners, root cause, action plan, $ values and due dates.• Building, Renewing, and Driving Commercial Contracts between HPI Inc. and direct Clients and/or 3rd-Party vendors.•Building TSA agreements between Clients and HPI Inc.• Creating cost models for 20 agreements.• Handling business critical information and documentation.• Managing the New Business Sharepoint and legal documentation.• Working with HPE Delivery Leaders to finalize cost agreements for each TSA.Account Risk Manager - document risk that can potentially turn HPE HP Inc Account into a red account and Generate Risk Heat maps• Manage those risk through the life-cycle from opening to mitigation in order to have clear business/commercial/Delivery risk definition, priority, owners, root cause, action plan, $ values and due dates.• Provide the Account Leadership material for decision on risks and disputes and deliver a consolidated view on how those are being addressed.• Governance process to prioritize the risks we want to mitigate first based on a full commercial/financial analysis - short/long term.• Risk Mitigation Plans scope validation, dates, and priorities are managed by the RM process. Mitigation Plans are created by the Risk Owners and its implementation is managed end to end by the Risk Owners as well.
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Project Manager
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Mar 2015 - Sep 2015
• Firewall Refresh Program, Leveraged Delivery Services• LCM Steady State Transition High-Level for global clients• Managed the on-going LCM Steady State Project / Global Refresh Program.
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Business & Financial Analyst - ITO Svc Delivery Cons II
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Jul 2012 - Mar 2015
Business & Financial Analyst - ITO Svc Delivery Cons II - HP with Bank of America Account (BAC)• Implementing service migration; sun-setting a business account and 3rd-party programs. Decommissioning data storage and tracking decommissioning process to its end.• Improving service strategy and ongoing projects in support of Vertica, Autonomy, and other HP Offerings with IM&A Leaders Team.• Works Retail CTO Client Delivery as a Financial Analyst. Managed ~20 BAC contingent workers until service-end February 2014.• Regularly handles business-critical and highly confidential financial/legal documentation. Also ensuring records retention management of contractual data. • Worked the Maintenance Productivity Cost-Savings Initiative as a Business Analyst.• Cisco Maintenance Contract Renewal $451M offered over 5yrs with 0% financing in Arrears. • Combined Maintenance Renewal Contracts for Cisco-5yr, CheckPoint-1yr, Tipping Point-1yr, and Avaya US/Can-1yr made a total savings of $17M in FY13 versus the outlook.
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VOIP Analyst
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Nov 2011 - Jun 2012
• VoIP Desktop Inventory & Network Termination for VALE Account (Brazil) 8-mons in Global Network Services.• Monitored VoIP environment & implemented customer changes & cost saving terminations.
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Network Development Program - Network Engineer, ITO Service Delivery Consultant I
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Jun 2010 - Jun 2012
Network Engineer, ITO Service Delivery Consultant IWorked in Global Network Services (GNS) in a 24-month rotational program.• Global Network Operations – Ticketing and Problem Management• Bank of America Account – Voice Engineering• Global Network Security - Voice over IP Network Services
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Voice Engineer - Voice Services Group
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Mar 2011 - Oct 2011
• Telecommunication and Voice Engineering for Voice Services Group 8-mons in BoA/HP.• Powered Down and Decommissioned 7 Bank sites and 2,867 phones lines.• Managed live on-site technician on an hourly base rate• Composed official Bank of American documentation for decommissions.
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WAN & CORE Network Engineer
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Jun 2010 - Feb 2011
Core Network Operations• Managed routers and switches in GNOC WAN & CORE, for Network Operations 8-mons.• Ticket Management, Severity 1 Incidents, War Rooms• Customer and Vendor Communication.• 12-hr night-shift experience.• Ciena/Nortal 6500 Training and H3C Migration Virtual Training
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Hewlett Packard Electrical Engineer
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Jun 2006 - Oct 2016
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Hewlett-Packard
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Roseville, California
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Electrical Design Engineer
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May 2008 - Sep 2008
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Roseville, California
Design Engineer - Imaging & Printing Group (IPG)• Collaborated to develop a user friendly test environment for printer functionality. (Eclipse platform)• Created a web-based GUI for developers to run printer performance tests.
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Hewlett-Packard
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Roseville, California
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Laboratory Technician
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May 2007 - Sep 2007
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Roseville, California
Lab Technician - Technology Solutions Group (TSG)• Worked for Enterprise Services & Storage doing hands-on performance testing on operating servers.• Measured signals, strobes, and stress patterns. Ran simulation measurements using CosmoScope.• Updated Firmware, experience with server hardwar...
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Hewlett Packard Enterprise
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Palo Alto, California, United States
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Electrical Engineer
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May 2006 - Sep 2006
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Palo Alto, California, United States
• Operational Tech (SOP)• Technical Paperwork Submission• Standard EE Procedures/Processes
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Education
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2005 - 2010Morgan State University
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High School
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