Experience

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  Brissa House of Brows

  • Westminster, California

  • Permanent Make Up Artist- Brow and Lash Specialist

    • Jul 2019 - Present
    • Westminster, California

    Microblading, Ombré Shading, Brow Lamination and Lash Lift.

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  Western Dental & Orthodontics

  • Orange, California

  • Enrollment Coordinator

    • Oct 2019 - Mar 2020
    • Orange, California

    Credentialing, Re-Credentialing and managing new hire doctors and establish doctors to service within all Western Dental Offices in CA., AZ.,NV., and Brident Dental in TX., and AL.

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  RCM Billing & Consulting

  • Denti-cal Biller

    • Aug 2018 - Oct 2019

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  QUALITY ASSURANCE SPECIALISTS LIMITED

  • Orange County, California

  • Western Dental Corp.

    • Apr 2016 - Aug 2018
    • Orange County, California

    - Coaching Experience: Team environment or one on one using a structured coaching methodology.- Mentor establish and newly hired representatives to ensure a smooth transition from learning environment to daily production environment.- Collaborate and calibrate with other coaches and work with management as well as trainers to ensure newest information is shared across domestic and offshore sites.- Conducts quality review of telephone representatives' performance within functionally specific units to ensure quality service goals and standards are met and/or identify areas where improvement can be achieved. - Audits representatives' inbound and outbound phone calls, observing performance, techniques, and application of guidelines and procedures.- Maintain consistent records of quality monitoring completed by individual representatives’ name and team groups and track the results for potential performance trends or specific issues.- Role plays with the agent, so that they can develop a more comprehensive understanding of suggested new approaches when needed.- Verifies that representatives are providing up-to-date information, following current processes, and communicating effectively to callers.

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  Digital Peripheral Solutions

  • Anaheim, CA.92807

  • Technical Support Consultant- Quality Assurance Analyst

    • Sep 2010 - Apr 2016
    • Anaheim, CA.92807

    - To prove first line help-desk support to clients,assisting them with hardware and software problems via PC, Phone and E-mail. - Visit clients’ sites to assist other technical staff. - Able to handle a high volume of customer calls in a fast-pace environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service.- Excellent listening skills, oral and written communications. - Comfortable in interacting with all levels of the organization and public. - Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.- Involved with projects aside of job description allied to model series, internet and other electronic devices tutorship.- Handled the tasks of monitoring and supervising production policies and activities to ensure compliance with the guidelines of quality control.- Assigned the tasks of evaluating the performance of the employees- Responsible for generating Quality Assurance programs for trainees to maintain the standard of testing.- Coach and certified agents meeting beyond expectations in order to handle Costco Concierge and troubleshoot calls in tier II-III.- Ensured that quality assurance inspections are completed in a proper manner- Educate agents on product specification, service, time management, utilizing proper software and tools.- One out of two Bilingual technician to provide Hispanic customers full assistance.

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  Burlington Stores, Inc.

  • Huntington Beach, Ca. 92647

  • Customer Service Specialist

    • 2011 - 2012
    • Huntington Beach, Ca. 92647

    To assist, support and coordinate sales personnel in performing daily activities. Maintain and promote positive long term relationships with customers, vendors, sales staff and suppliers. Formulate and implement sales policies and objectives within the company and customers. Well versed in ensuring compliance with company protocols as far customer service provision is concerned.

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  EXPRESS

  • Orange CA.92705

  • Customer Sales Associate

    • 2010 - 2010
    • Orange CA.92705

    Courteously greet customers. Work in a fast-paced, dynamic environment. Work independently well as with a team. Provide apparel recommendation, Offer trend advice and educate customer with the latest style. Build and focus a fan base connection to engage our customers. Maintain knowledge of current sales and promotions.

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  Sears Holdings Corporation

  • Buena Park, CA. 90620

  • Customer Service Representative

    • 2008 - 2009
    • Buena Park, CA. 90620

    * Welcomes customers by greeting them; providing them assistance, advise sales promotions and offering rewards program enrollment.* Handle customer complaints and meet customer needs and expectation.* Ability to do multi-tasking to manage all the work related activities such as good customer service, verify and update customer information, processing credit card transactions, handling cash, managing the POS register.