Experience

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  CRED

  • India
  • Financial Services
  • 700 & Above Employee

  • Seller experience team

    • Dec 2022 - Present

  • Seller Experience @CRED

    • Dec 2022 - Present

  • Seller experience @ CRED

    • Dec 2022 - Present

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  JPMorgan Chase & Co.

  • India

  • Operations Team Member

    • Sep 2021 - Dec 2022
    • India

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  Reliance Retail

  • India
  • Retail
  • 700 & Above Employee

  • Chief Operations Manager

    • Apr 2021 - Nov 2021

  • Senior Manager

    • Jan 2018 - Nov 2021

• 

  Zooty

  • Mumbai Area, India

  • Lead Operations

    • Aug 2015 - Sep 2017
    • Mumbai Area, India

    Leader with proven success of 14 years+ Overall experience, with 10 years in ITES Industry & 3 YEARS IN E-Commerce , Banking & Insurance, responsible for Managing performance, Heading Operations, Managing P &L of the Organization, Manpower & Business management for effective Growth of the Company.

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  S2S IT Solutions Pvt Ltd

  • Navi Mumbai

  • Head Operations

    • May 2009 - May 2015
    • Navi Mumbai

    Learnt and garnered skills to execute and Grow with the Organisation.Well versed in Managing Business as an overall and motivating Employees for running successfully driven Operations, Meeting Internal and Business Goals, Revenue Generation, Curbing Attrition, Improvise performance of Organization and PROJECT N REVIEW Overall growth of Company to the Higher Management.

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  Reliance life insurance co ltd

  • Territory Manager

    • Jun 2008 - Mar 2009

     Recruiting & Managing Channels across Central Mumbai for Life Insurance Products. Planning & Expanding Channels for Life Insurance Selling & Distribution.  Identify, agree and implement operational strategies to include workflow management, resource utilization, productivity, quality, competency enhancement and P&L to ensure smooth business transitions. Planning the Marketing Strategies and Advertisement activities for the Agencies. Recruiting and Training People for Advisory and Sales & marketing of Life Insurance Products.

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  Deutsche Bank AG

  • Mumbai

  • AQM(Acquisition Manager)

    • Feb 2007 - May 2008
    • Mumbai

     Establishing & Managing Alternate Channels across Mumbai for all Personal Loan processes. Planning & Expanding Channels for Assets Selling (Personal Loans). Identify, agree and implement operational strategies to include workflow management, resource utilization, productivity, quality, competency enhancement and P&L to ensure smooth business transitions. Manage erratic workflows through effective capacity planning, leave management and process prioritization.  Build and maintain effective relations with key members of the Vendor Company. Interacting with Business Manager on an ongoing basis to ensure high levels of Sales and effective long-term relations. Ensure timely and accurate reporting of performance metrics and SLA’s to the Bank. Comply with Bank policies, procedures and contractual Vendor agreement. Conducting weekly reviews with the Team Leaders and Process managers of the vendors to ensure timely achievement of targets & smooth functioning. Conducting Product Training for the Team Leaders and Trainers to ensure the healthy product Knowledge across the floor. Coordinating with the LOR 9 employees across country and ensuring Daily Logins of Personal Loan files.

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  Spanco Telesystems

  • CSE to Sr TL

    • Jan 2003 - Feb 2007

     Managed Process & Team Leaders, providing Sales & End-to-End Solutions to Customer Queries. Need Based Escalation of Decisions and Ensure proper follow-up of the same. Developing feedback Mechanism, in order to Improve Sales and Service Quality. Mentoring the New/Junior members in the Team for Improvement of their Skill Sets. Ensuring that all the Agents handle all calls in a Professional manner as per the Client requirement and an error free process is adhered. Ensuring the compliance of SOP’s, SLA’s, KPI’s, KRA’s, and TAT. Providing process related information, updates to the Team and also take-over of Escalated calls. Conducted research marketing activities and road shows, exhibitions and product launches for Hindustan Lever products