Experience

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  The Source Bulk Foods Canada

  • Toronto, Ontario, Canada

  • Customer Service Lead

    • Jan 2023 - Present
    • Toronto, Ontario, Canada

    Promoting waste-free shopping and sharing the notion that bulk foods can be provided at a high quality. Introducing customers to locally sourced products with fresh, natural ingredients. Educating the community the origins of imported ingredients and providing information on how they are manufactured.

• 

  TD

  • Personal Banking Associate

    • Aug 2021 - Jan 2023

    Experienced personal banking associate with a passion for delivering exceptional customer service and tailored financial solutions. Skilled in building strong client relationships to understand their unique needs and goals. Proficient in cross-selling banking products to achieve sales targets. Knowledgeable in compliance, regulations, and digital banking platforms.

  • Lead Customer Experience Associate

    • Aug 2019 - Aug 2022

    Result-driven lead experience associate with a focus on delivering exceptional customer satisfaction. Skilled in leading and motivating teams to achieve high-performance standards. Proven expertise in optimizing processes for improved efficiency and effectiveness. Strong background in customer service and problem resolution.

  • Customer Experience Associate

    • Dec 2018 - Aug 2019

    Highly efficient bank teller with a passion for providing top-notch customer service. Proficient in cash handling and transaction processing. Detail-oriented and accurate in managing financial transactions. Skilled in promoting banking products to meet customer needs

• 

  Portfolio Aid Inc.

  • Toronto, Ontario, Canada

  • Jr. Business Analyst

    • Nov 2019 - Aug 2020
    • Toronto, Ontario, Canada

    Conducted comprehensive data analysis to identify key business trends and opportunities, contributing to the development of strategic initiatives. Collaborating seamlessly with cross-functional teams, actively gathers requirements, streamlines processes, and enhances operational efficiency. Ability to create detailed reports and presentations effectively communicates complex data findings to stakeholders. Utilizes various analytical tools and techniques, supporting data-driven decision-making across the organization. Additionally, played an integral role in testing and implementing software solutions, ensuring seamless integration and user satisfaction. With strong problem-solving skills, tackles business challenges and optimizes workflows, always eager to learn and adapt to new technologies and methodologies in the field of business analysis.

• 

  Joe Fresh

  • Part Time Sales Associate

    • Jul 2017 - Oct 2019

• 

  RBC

  • Toronto, Canada Area

  • Business System Analyst

    • May 2016 - Aug 2016
    • Toronto, Canada Area

• 

  Mattina Mechanical Limited

  • Summer Student

    • May 2015 - Aug 2015

    • Administration work including: o Archiving completed projectso Updating employee training matrixo Inputted purchase requisitions & matched to invoices• Assisted with Human Resources dutieso Developed presentations to improve workplace health & safetyo Responsible for organizing and recreating Safety Data Sheet bindersAlso worked Summer 2012, Summer 2014

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  Joe Fresh

  • Burlington, Ontario

  • Part Time Sales Associate

    • Aug 2013 - Sep 2014
    • Burlington, Ontario

• 

  RC's Boardwalk Fries & Ice Cream

  • Burlington, Ontario

  • Food Server & Cashier

    • Sep 2012 - Aug 2013
    • Burlington, Ontario

• 

  Foot Locker

  • Burlington, Ontario

  • Part Time Sales Associate

    • Nov 2012 - Mar 2013
    • Burlington, Ontario

• 

  Kumon North America, Inc.

  • Burlington, Ontario

  • Mathematics Tutor

    • Sep 2011 - Aug 2012
    • Burlington, Ontario