Experience

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  UDM International (Pty) Ltd.

  • Hyde Park - Johannesburg

  • Senior Manager

    • Jan 2005 - Present
    • Hyde Park - Johannesburg

    I am currently a Senior Manager and part of the Executive committee. I manage the IT & Sales processing divisions.Responsibilities include:• Managing a team of Software developers and IT Support consultants• Advise the Executive committee objectively on where IT might make a difference to the business • Planning the stages of the project and how each affects the business • Agreeing costs, timescales and standards to be met and monitoring these through the project • Adjusting the project tasks where needed • Making sure there is a smooth change over from the old system to the new one • Keeping management and service providers updated on progress • Evaluation of each project stage • Implementation of a 2year project to automate the sales process - At the end of this project, the sales automation project increased Upgrade sales by 246%. • Asset Management of R12 000 000 worth of IT stock• Implementation of new ticketing system and ensuring that all IT support queries are resolved timeously• Overseeing the Management of the administration team of 42 agents• Planning monthly targets of R450 000 • Developing personal growth opportunities and upskilling staff• Ensuring that administration processes are followed correctly and monitoring upselling by this team to assist the sales division with monthly sales targets

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  Innovations Group

  • Fourways

  • Quality Assurance

    • Feb 2004 - Dec 2004
    • Fourways

    • Assessing calls, identifying key performance areas, compiling assessment templates• Coaching, mentoring and motivating all call centre agents +/-120 employees• Identifying training needs and implementing methods to ensure effective up skilling of agents• Facilitating FAIS & FICA training material• General Administration duties & reporting

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  GALA CASINOS LTD

  • London, United Kingdom

  • Event Coordinator

    • Sep 2003 - Aug 2004
    • London, United Kingdom

    • Managing food & beverage staff• Managing all casino functions• Administration of deliveries• Setting out appropriate menus, room and table layouts for events• Cashing up dialy• Calculating profit margins• Compiling staff rosters

• 

  Buyers & Sellers

  • London, United Kingdom

  • Senior Stock Controller

    • Oct 2000 - Aug 2002
    • London, United Kingdom

    • Management of stock (£400 000 value at any given time)• Ordering and returns of stock• Quarterly stock takes• Management of shrinkages and losses• Reporting on variances• Sales & Marketing• Updating stock lines according to profit margins

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  Hilton Green Park Hotel

  • London, United Kingdom

  • Front desk leader

    • Jun 2000 - Jul 2001
    • London, United Kingdom

    • General administration duties, such as banking, balancing client accounts & data capturing• Managing front desk• Cashing up at the end of each shift