Experience

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  Automobile Acceptance Corporation

  • United States

  • Recovery Specialist

    • Jan 2020 - Present
    • United States

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  Chime Solutions

  • Atlanta, Georgia, United States

  • Customer Success Manager

    • Jun 2017 - Dec 2019
    • Atlanta, Georgia, United States

    Advertised and promoted open positions using social media and digital marketing by creating content,optimizing reach from 11% to 57% in a span of 3 months.● Collaborate with senior management to develop comprehensive recruitment strategies for long termimplementation.● Attended career fairs and networking events to help fill openings and build candidate pipelines.● Reviewed employee performance weekly and delivered constructive feedback to improve weaknesses, andskills, increasing customer satisfaction to 94%.● Assisted 60+ callers daily, reviewing records, to determine health benefit eligibility for services.

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  Guaranty Bank/ Best Bank

  • Atlanta, Georgia, United States

  • Assistant Branch Manager

    • Apr 2013 - May 2017
    • Atlanta, Georgia, United States

    Analyzed financial statements, completing thorough and accurate documentation for all money movements, deposits or withdrawals.● Collaborated with senior management on multiple functions including customer success and finance, increasing survey submissions from 60% previous month to 75% by identifying the pain points of customer feedback.● Supported portfolio growth by coaching tellers to effectively identify referral opportunities and increase saleactivities to meet monthly goals by 60%● Coordinated and hosted local gatherings as bank representative to establish community relations and generatepotential customer leads.● Build client rapport, opening accounts through frequent individualized recommendations for financial productsand services.

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  Lane Bryant

  • Atlanta, Georgia, United States

  • Assistant Store Manager

    • Jul 2010 - May 2013
    • Atlanta, Georgia, United States

    Responsible for managing the day-to-day operation of the store, as well as setting customer service standards, and launching initiatives to hit sales targets.● Created project floor set plans monthly with established timelines, assigned to appropriate team members to enhance the stores appearance, adhere to brand guidelines, promoted sales and marketing campaigns.● Strengthen workflow productivity and increased sales by recruiting, conducting interviews and hiring top talent.● Greeted guests promptly with a positive attitude and asked open-ended questions to better understand shopping needs. Increased personal goals of store cardholders applicants by 80% and sales goals over $8,000 weekly.● Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.