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BA

Brienna Ash

Sr. Support Center Agent (Johns Hopki... at <span class="not-italic font-text_font lg:text-[18px] text-[16px] font-bold claimed">Johns Hopkins Health Systems</span>
Intro Book
Seasoned IT professional with expertise in customer service and program management.
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Location
Baltimore, Maryland, United States, US
Skills
  • Microsoft Office
  • Customer Service
  • Program Management
  • Powerpoint
  • Team Leadership
  • Show all
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Bio

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Brienna Ash is a seasoned professional with expertise in customer service, program management, and leadership. She has over 8 years of experience in IT support and holds a Bachelor of Science degree in Computer Information Systems. Ash is also an active learner, currently enrolled in online web development bootcamps to strengthen her coding skills. Ash has worked in various roles, including Sr. Support Center Agent, Sr. CTS Specialist, and Support Center Agent, providing technical resolutions and customer service for Johns Hopkins Health Systems. She has also completed internships and certifications in computer information systems, cybersecurity, and data science. With her strong technical background and leadership skills, Ash is well-equipped to deliver robust solutions in IT and customer service.

Credentials

  • Responsible AI: Principles and Practical Applications
    LinkedIn
    Jun, 2024
    - May, 2026
  • Infirmation Technology Basic Computer Skills
    Baltimore City Community College
    Jun, 2016
    - May, 2026

Experience

  • Johns Hopkins Health Systems
    • Sr. Support Center Agent (Johns Hopkins Enterprise IT Helpdesk)
      • May 2022 - Present
  • Yearup
    • Baltimore, Maryland, United States
    • Yearup Baltimore Alumni Board Communications and Media Representative
      • Mar 2020 - Present
      • Baltimore, Maryland, United States
  • Johns Hopkins Hospital
    • Sr. CTS Specialist (Tier II remote IT support)
      • Jan 2021 - May 2022

      Remote IT personnel to resolve hardware and software issues through troubleshooting and proper triage to escalation.

  • Johns Hopkins Health Systems
    • Support Center Agent (Johns Hopkins Enterprise IT Helpdesk)
      • Oct 2016 - Jan 2021

      I currently provide customer service and 1st call technical resolutions for Johns Hopkins Health Systems as a member of the Johns Hopkins Enterprise IT Helpdesk.

  • Johns Hopkins Health Systems
    • Yearup Intern
      • Jan 2016 - Jun 2016

      I completed a vigorous six month internship under the supervision of the Johns Hopkins Enterprise Messaging Team.

  • University of MD Human Services and Health Scie...
    • Intern-Student Health Advocate
      • 2011 - 2012

      Performed research and studied demographics to educate the public on health disparitiesExecuted a plan to improve the quality of Baltimore City public school lunchesCollaborated with peers to write a letter to Baltimore City Public Schools asking to add salad bars. Studied the epidemic of a varie...

Education

  • 2023 - 2025
    University of Maryland Global Campus
  • 2016 - 2023
    Baltimore City Community College
  • 2015 - 2016
    Year Up Baltimore
  • 2009 - 2013
    Vivien T. Thomas Medical Arts Academy

Suggested Services

This profile is unclaimed. These are suggested service rates with 0% commision upon successful connection

Industry Focus. “Computer Software”

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