Experience

• 

  The Banyans Health and Wellness

  • Wellness Coach

    • Jun 2022 - Present

    The Banyans is a residential rehabilitation retreat that delivers evidence-based, biopsychosocial programs for individuals experiencing depression and anxiety, chronic stress and burnout, drug and alcohol dependency, behavioural addictions, eating disorders, and other co-occurring or additional conditions. In the role of Wellness Coach, Brielle provides practical and emotional support to guests throughout their program.

• 

  iHealth Centre

  • Canada
  • Medical Practices
  • 1 - 100 Employee

  • Care Coordinator

    • Aug 2022 - Mar 2023

    Facilitated the development and implementation of multiple innovative healthcare clinics offering holistic and integrated healthcare solutions. Created and managed marketing and health-related content for all iHealth Centre social media accounts.

  • Medical Receptionist

    • Dec 2021 - Mar 2023

    Enhanced office productivity by appropriately triaging a high volume of callers on a multi-line phone system, and scheduling appointments for 18 providers (doctors, specialists, psychologists, allied health, and nurses) based on optimal patient loads and clinician specialty.Adhered to strict HIPPA guidelines when coordinating payments for billing, sending electronic scripts and referrals, downloading medical records, and processing other confidential documentation.Competently communicated current information to patients regarding COVID-19 pandemic protocols and Therapeutic Goods Administration directives. Applied therapeutic communication techniques such as reflection of content and feeling to build rapport and guide discussion with distressed patients (particularly patients in crisis situations). Supported staff with creative solutions to complex challenges regarding scheduling, conflict resolution, logistics, and the ever-changing pandemic protocol. Coordinated COVID-19 vaccination clinics for dose one, two, and booster injections.

• 

  St Lucia Village Medical Centre

  • St Lucia, Queensland, Australia

  • Medical Receptionist

    • Dec 2019 - Dec 2021
    • St Lucia, Queensland, Australia

    Same duties as iHealth Centre, Indooroopilly, in addition to assisting doctors with excision and dressing procedures.

• 

  DNA Espresso Bar

  • Australia
  • Restaurants
  • 1 - 100 Employee

  • Manager

    • Dec 2018 - Dec 2019

    Applied the COM-B model of behaviour change to optimise employee performance which effected a 60% sales increase within 12 months. Reduced wastage by 15% by introducing operations checklists and streamlining inventory management. Developed a new staff training program and launched seasonal menus. Forecasted demand and scheduled nine team members based on their availability, skillset, and Centrelink restrictions to handle coverage needs within strict budgetary limits.

  • Lead Barista

    • Feb 2018 - Dec 2018

    Completed a Certificate III in Retail Supervision.

• 

  Self-employed

  • Stanthorpe, Queensland, Australia

  • Academic Tutor

    • Jun 2016 - Nov 2016
    • Stanthorpe, Queensland, Australia

    Year 5 Mathematics; Year 11 Physics.

• 

  Stanthorpe State High School

  • Stanthorpe, Queensland, Australia

  • Substitute Teacher

    • Jul 2016 - Aug 2016
    • Stanthorpe, Queensland, Australia

    Years 10–12 Mathematics A, B and C; English; English Extension; Certificate III in IT.