Experience

• 

  Zogics

  • United States
  • Business Supplies & Equipment
  • 1 - 100 Employee

  • Marketing & Ecommerce Operations Coordinator

    • May 2020 - Present

    -Monitor, measure and analyze the effectiveness of marketing initiatives-Establish and maintain scalable processes that ensure best practices for both the e-commerce & marketing teams-Create and maintain metrics reports on marketing & e-commerce activities and effectiveness-Monitor & maintain data quality-Build, implement, monitor, and improve the email marketing strategy-Provide administrative and project support to the marketing, e-commerce & sales teams-Establish SEO best practices and processes-Take lead on SEO projects-Multitask a variety of projects (email, website, research, reporting, data)-Ensure the timely deployment of campaigns and reporting-Continously update and optimize all webpages based on research and data

  • Order Management Specialist

    • Jun 2019 - May 2020

    Receive, process, and manage all customer and e-commerce ordersGenerate weekly order status reports for managementManage tracking and shipping details for all ordersMaintain and update products for corporate portalsCommunicate with customers to ensure 100 percent accuracy in ordersComplete all return labels and formsWork closely with the logistics manager Look up customer orders/invoices pertaining to: order/invoice dates, total, shipment dates, tracking, etc.Process and ship all purchase orders and accurately handle invoiced customersSend invoices to customersProcess dropship orders and send PO’s to vendorsSend out monthly auto-shipment emails and adjust auto-shipments as necessary

• 

  Ken's Bowl

  • Pittsfield, Massachusetts, United States

  • General Manager

    • May 2016 - May 2019
    • Pittsfield, Massachusetts, United States

    Managed and oversaw day-to-day business operations for bowling alley, snack bar, pro shop and bar, including handling cash and bank deposits, opening and closingEstablished pricing and profit margins for bowling alley, snack bar, pro shop and bar, including events while maintaining monthly and yearly budgetsManaged inventory control, place and receive weekly orders, maintain and clean equipmentDeveloped and maintained digital and print media promotional flyers with a social media presence, and new marketing initiatives Managed/Supervised a staff of 20, interviewed and hired new staff, trained new hires, created weekly scheduling of staff, performance managed staff, and accountable for payrollAssisted owner each year in setting strategy for future year operations, budgets, and staffingConducted Customer Service training, expectations and standard operating procedures ensuring staff is educated and following proper protocolsMonthly gross profit exceeding goals

• 

  Berkshire Life Insurance Co

  • Pittsfield, Massachusetts Area

  • Temporary Employee (internship)

    • Jun 2015 - Aug 2015
    • Pittsfield, Massachusetts Area