Experience

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  Delta Hotels by Marriott Vancouver Downtown Suites

  • Canada
  • Hospitality
  • 1 - 100 Employee

  • Event Manager

    • Oct 2022 - Present

  • Sales & Catering Coordinator

    • Apr 2022 - Nov 2022

  • Supervisor- Rooms Operations

    • Aug 2021 - May 2022

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  The Westin Ottawa

  • Overnight Guest Services Supervisor

    • Aug 2018 - Mar 2021

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  Delta Vancouver Suites Hotel

  • Vancouver, British Columbia, Canada

  • Guest Service Agent

    • Jul 2015 - Jul 2018
    • Vancouver, British Columbia, Canada

    -Greet guests upon check-in and check-out-Inform and direct guests to locations, restaurants, and highlights of the city-Complete shift checklists throughout daily shifts-Assist guests throughout their stay if any issues arise-Pay close attention to details of reservations to properly set up aspects of routing, comments, and special requests-Meet and exceed weekly internal departmental goals

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  Starbucks

  • Vancouver, British Columbia

  • Barista

    • Jun 2014 - Jan 2015
    • Vancouver, British Columbia

    -Uphold a high quality of customer service and consistency.-Provide fast transactions while making sure that each customer feels appreciated, and welcome. -Make sure that each drink comes out the same so that the customer continues to be satisfied and coming back for more.

• 

  The Fairmont Banff Springs

  • Banff, Alberta

  • Hostess- Rundle Lounge

    • May 2013 - Aug 2013
    • Banff, Alberta

    • Provide engaging customer service• Meet and exceed guests expectations as well as high company standards• Assist colleagues in serving and setting tables• High attention to detail in fine dining table settings• Work with colleagues to provide the best customer experience

• 

  Maple Leaf Sports & Entertainment

  • Toronto, Canada Area

  • Beer Vendor

    • Apr 2012 - Apr 2013
    • Toronto, Canada Area

    • Deliver responsible and friendly beverage service to fans• Strictly ensure responsible alcohol service using Smart Serve principles• Provide friendly and informed response to inquiries• Able to pay close attention to detail & calculate order totals manually• Monitor inventory• Followed AGCO and MLSE policies & regulations• Work in compliance with the provisions of the Occupational Health & Safety Act

• 

  Tommy Hilfiger

  • Oakville, Ontario

  • Cashier/ Sales Associate

    • Jun 2011 - Aug 2011
    • Oakville, Ontario

    • Ensure customer satisfaction in compliance with company Policies & Procedures• Operation and balancing of cash registers• Keep a balanced till and clean workspace• Sell and promote Tommy Hilfiger merchandise• Handled customer complaints, exchanges and returns in a professional manner• Organize clothing shelves and displays

• 

  McDonald's Corporation

  • Oakville, Ontario

  • Cashier

    • Dec 2007 - Sep 2008
    • Oakville, Ontario

    • Greeting customers and providing fast and efficient customer service • Taking and presenting food orders according to strict health standards• Operation of cash register; requesting and receiving payment and providing change• Responsible for keeping store cleanliness up to government health standards• Restocking storefront inventory