Experience

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  SAGE Dining Services

  • Lutherville, Maryland, United States

  • Computer System Analyst

    • Feb 2023 - Present
    • Lutherville, Maryland, United States

    Incorporate new technology into the current system.Data mapping.Advise on system upgrades and oversee software audits. Diagnose and repair inventory errors.Respond to end-user needs.Consult with managers to determine the IT system’s role within an organization.Research new technologies to determine if installing them could increase the effectiveness and efficiency of an organization.Prepare cost and benefits analysis to help management determine if IT systems and upgrades to existing computing infrastructure are financially worthwhile.Devise ways to introduce new functionality to current computer systems.

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  Baltimore City Public Schools

  • Baltimore, Maryland, United States

  • Information Technology Support Analyst

    • Jan 2020 - Sep 2022
    • Baltimore, Maryland, United States

    Set up, deploy, maintain, and troubleshoot Microsoft Windows and Apple Mac OS computers, as well as Mobile devices in a networked environmentResolve customer tickets via phone, in person, or electronicallyPerform hardware and software installations, configurations, and updates as neededInstall and configure software.Maintain and troubleshoot audiovisual systems in officesSet up and configure printers, and other peripheralsDocument issue resolution using the help desk ticketing system, and the IT knowledge baseDevelop recommendations for procedures to prevent problems.

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  The SAND Gallery

  • Social Media Specialist

    • Dec 2016 - May 2017

    •Building and executing social media strategy through competitive and audience research.•Generating and sharing content daily that builds meaningful connections.•Setting up and optimizing company pages within each social media platform.•Create editorial calendars and syndication schedules.•Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information.•Collaborate with other departments to manage reputation, identify key players and coordinate actions.

  • Art Administrator

    • Nov 2016 - May 2017

    - Developing Budgets.- Manage and promote events.- Arranging performances, artists, venues, security, catering, and sale of tickets.- Providing administration support to managers and directors.

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  NPower (nonprofit)

  • Student Intern

    • Jun 2016 - Jan 2017

    • Respond to user requests for service, troubleshoot problems and help developsolutions.• Support PC hardware components, desktop operating system software, and applicationsoftware.• Perform minor repairs to equipment and arrange for other servicing needs.• Identify and report system issues to vendors. Monitor and test resolution of thoseissues sent to vendors.• Monitor antivirus software and updates and repair computers infected with spyware,adware and/or viruses.• Monitor backup systems and procedures to ensure data security.• Record activities, solutions and other responses to request for service.• Assist in maintaining inventory records and documentation for equipment.• Assist users in determining appropriate software solutions to meet needs.• Develop and provide user training for basic hardware and software use.• Provide backup technical support for network including router, firewall, and wirelessaccess point.• Maintains open communication and positive interactions with peers.

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  AlliedBarton Security Services

  • Security Officer

    • Jan 2014 - Oct 2015

    -Supervise the day to day security operations of an assigned Client Site.-Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and support.-Ensure the Client Site is provided with high quality security services to protect people and property.-Build, improve and maintain effective relationships with both client and employees.-Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service.