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Brian Turk
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- Microsoft Word
- Microsoft Office
- Customer Service
- Microsoft Excel
- Leadership
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Bio
Credentials
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Professional Scrum Master™ I (PSM I)
Scrum.orgDec, 2021- Jun, 2026 -
Professional Scrum Product Owner™ I (PSPO I)
Scrum.orgDec, 2021- Jun, 2026 -
Project Management Professional (PMP)
Project Management InstituteJan, 2019- Jun, 2026 -
Supply Management & Procurement
CSCMPJun, 2017- Jun, 2026 -
Certified Wireless Technology Specialist
CWNPApr, 2017- Jun, 2026 -
Six Sigma Green Belt Certified
Management and Strategy InstituteMar, 2017- Jun, 2026 -
ITIL v3 Foundation
AXELOS Global Best PracticeAug, 2015- Jun, 2026 -
Comptia Network+
CompTIAMay, 2002- Jun, 2026 -
CompTIA A+
CompTIAFeb, 1998- Jun, 2026 -
Microsoft Certified Desktop Support Technician
Microsoft
Experience
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HCL Technologies
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Mack Trucks Customer Center - Allentown, PA
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Global IT Support Team Lead - PC Procurement Product/Process Owner-Manager
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Apr 2016 - Present
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Mack Trucks Customer Center - Allentown, PA
▪ Provide both agile and predictive Project leadership approach on various small to medium scale projects within the organization.▪ Lead the Global IT Support team and Field Support Group to meet company SLA’s on ServiceNow incident cases, product deliveries, and projects.▪ Monitor and identify a...
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Volvo IT
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Mack Trucks Customer Center - Allentown, Pennsy...
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End User Support - Team Lead
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Oct 2006 - Apr 2016
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Mack Trucks Customer Center - Allentown, Pennsy...
• Manage the Desktop Support team and Field Support Group in order to meet company KPI’s on incident cases, product deliveries, and projects.• Monitor and identify any trends with the desk side support teams that could relate to potential IT issues.• Develop team reports for review...
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ISS Solutions
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Langhorne, Pennsylvania
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On-site IT Support/Field Service Technician
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Sep 1996 - Oct 2006
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Langhorne, Pennsylvania
• Responsible for all desktop support operations at Lehigh Cement, one of the leading cement companies in the world. Create all PC client builds using Ghost software. • Delivered local IT support and Helpdesk support while working on-site at B Braun Medical Inc.• Provided desktop suppor...
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United States Marine Corps
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Okinawa, Japan - Camp Lejeune, North Carolina
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Client Systems Specialist/Radio Operator
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Aug 1992 - Aug 1996
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Okinawa, Japan - Camp Lejeune, North Carolina
• Assisted with all of the IT responsibilities at the Headquarters Battalion on the Camp Lejeune, NC base. Duties included the cabling throughout the building for LAN/WAN functionality. In addition, provided desktop support, and administrator support on the Banyan Vines network.• Worked...
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Education
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Bloomsburg University of Pennsylvania
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2000 - 2006
Lehigh Carbon Community College
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Industry Focus. “Computer and Information Technology”
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