Experience

• 

  TRU-SPEC

  • United States
  • Retail Apparel and Fashion
  • 1 - 100 Employee

  • IT Manager

    • Jul 2019 - May 2024

    • Led the IT department, ensuring successful project delivery(120% on-time/budget) and alignment with company goals.• Supported 95+ local and remote users with laptops/desktops,printers, docking stations, phones and peripherals, setting upall machines as needed.• Coordinated strong relationships with external vendors andadvisors, securing cost-effective solutions.• Upgraded phone system from onsite Cisco Unity to offsiteRingCentral service and implemented remote phone accessvia desktop app, bringing costs down by 35%.• Customized network technology and infrastructure to bescalable and responsive to dynamic user and businessdemands.• Built, configured, and implemented Windows servers for bothmain office and offsite manufacturing plant• Established a virtualized environment and upgraded 98% ofservers from physical to VMWare VCenter hosted virtualservers.• Created/enabled/disabled/terminated AD user accounts.

  • IT Systems Engineer

    • Jul 2007 - Jun 2019

    • Designed and implemented a secure NAS-based data repository leveraging Equallogic and QNAP technologies.• Managed Active Directory for user access control, set up group policies, and developed security protocols.• Upgraded on premises Exchange to cloud-based Microsoft 365, ensuring seamless email continuity.• Supported 80+ PCs/laptops and peripherals, including updates, upgrades, and monitoring systems such as Kaseya VSA.• Established and maintained network infrastructure, including switches, wireless access points, and internet/security policies.• Provided comprehensive Cisco Unity phone system support for desk phone functionality and remote access.• Administered Microsoft Dynamics AX 2009 ERP, managing user accounts and optimizing workflows.• Upgraded, repaired, and maintained company cellphones and tablets.• Supervised EDI administration using SPS Commerce, Data Masons, True Commerce, and RSSBusConnect systems.• Implemented and maintained Veeam platform for on/offsite data backup and disaster recovery.