Experience

• 

  Protech Associates

  • United States
  • Software Development
  • 1 - 100 Employee

  • Microsoft Dynamics 365 Solution Consultant

    • Jan 2022 - Present

  • Project Services Coordinator

    • Jun 2020 - Apr 2022

• 

  Baltimore Orioles

  • Baltimore, Maryland

  • Ticket Operations and Fan Engagement Representative

    • Jun 2019 - Jun 2020
    • Baltimore, Maryland

    • Responsible for assisting in all areas of the Tickets, Sales, Service and Operations department including: ticketing operations, box office operations, and season plan member services.• Handle ticket transactions for Season Plan Members, Group and Individual ticket purchasers while offering excellent customer service to all fans.• Co-manage over 2,000 partial Birdland Memberships.• Co-manage main customer service email accounts.• Answer incoming phone calls to the Birdland Member Hotline and General Service Hotline & assist with fans calling the main phone queue and return voicemails.• Process all completed new and renewal season ticket orders in Archtics (Ticketmaster
).• Assist with any ticket requests, relocation requests, or customer service issues.• Provide exceptional customer service to all customers.• Other duties as assigned by the Manager, Ticket Services.

• 

  University of Maryland Baltimore County

  • United States
  • Higher Education
  • 700 & Above Employee

  • Administrative Assistant/Intern to Assistant Director of Club Sports

    • Apr 2018 - Feb 2020

    • Managed a budget in excess of $250,000 for 26 different sport clubs across three different fiscal & school years using Microsoft Excel/Google Sheets and Oracle PeopleSoft Finance. • Regularly executed many financial requests, such as, but not limited to, procurement requests, travel & non-travel reimbursements, and purchase orders. • Spearheaded the creation and implementation of a new individualized budget spreadsheet system for every sports club that updates in real-time. • Assisted in creating annual financial and statistical reports of our Recreation program using REX software to access and compile data. • Created annual officer training presentations and standard operating procedures to inform and help new and returning club administrators in regards to successfully running a sports club. • Utilized software such as Do Sports Easy and CollegeNET/25Live to manage all of the clubs' schedules.• Managed large portions of the recreation website using WordPress's native tools as well as basic HTML coding.

  • Day Camp Counselor

    • Jun 2018 - Aug 2018

    Worked full-day shifts working with children from ages 6 - 14, accompanying and supervising them throughout multiple areas of our university campus for different athletic, academic, and recreational events and activities.

• 

  KPCB Korean School

  • Timonium, MD

  • Teaching Assistant

    • Sep 2010 - May 2011
    • Timonium, MD

    Assisted Korean school teachers in grading papers, prepping materials, and teaching classes.