Experience

• 

  Lcg Associates, Inc.

  • United States
  • Financial Services
  • 1 - 100 Employee

  • Network Administrator

    • Feb 2014 - Present
    • Atlanta, GA

• 

  BK Network Solutions

  • Atlanta, GA

  • IT Support/Consultation

    • Jan 2009 - Oct 2014
    • Atlanta, GA

    -Virus/Malware Removal - PC Tune-ups -On-site data recovery, Disaster Recovery -Specify, procure and deploy new equipment -Network Design/Security/Implementation Consultations

• 

  Advanced Technology Services (ats)

  • United States
  • Commercial and Industrial Machinery Maintenance
  • 700 & Above Employee

  • Level II Field Service Technician

    • Dec 2011 - Jan 2014
    • Peoria, Illinois Area

• 

  Lcg Associates, Inc.

  • United States
  • Financial Services
  • 1 - 100 Employee

  • Network Administrator

    • Mar 2011 - Dec 2011

    -Manage everyday Active Directory and Exchange functions -Manage ARCA Backup system and troubleshoot errors with backup chain continuity -Regularly deploy server images in a sandbox environment for stability testing -Troubleshoot switching errors and pinpoint bottlenecks within LAN -Develop and draft disaster recovery procedures for SEC compliance -Specify and procure hardware/software based on enterprise needs -Troubleshoot desktop hardware/software issues

• 

  Canal Insurance Co.

  • Level 2 Help Desk

    • Jul 2010 - Nov 2010

    -Developed and implemented corporate-wide Windows 7 rollout plan -Assess departmental needs and tailor images accordingly -Deploy and configure images for mass deployment -Work in conjunction with Infrastructure to resolve licensing issues -Assist Level 1 Technicians with more advanced daily end user issues -Train end users to fully utilize new features contained within Windows 7

• 

  Leapfrog Services

  • United States
  • IT Services and IT Consulting
  • 1 - 100 Employee

  • IT Support Analyst

    • Oct 2007 - Feb 2009
    • Atlanta, GA

    -Provided multi-tier support for 120+ Microsoft based LANs ranging from servers to workstations, including portable devices -Maintained updates, backups, logs and software licensing -Track outages and notify clients of data center/ISP issues -Troubleshoot issues ranging from server to end user issues -Maintained queue within proprietary Service Desk ticketing system as well as assist in building a knowledge base -Supported small proprietary software solutions -Prepare new system images for client computers based on company specifications.

• 

  Pierre Frey

  • France
  • Textile Manufacturing
  • 200 - 300 Employee

  • Warehouse & IT Manager

    • Apr 2005 - Oct 2007
    • Atlanta, GA

    -Responsible for designing and implementing LAN topology -Desktop support for users in Atlanta and New York -Liaison to Paris for major network connectivity issues -Managed and delegated responsibilities to warehouse employees -Monitored and maintained sample stock inventory -Ordered materials for the US and European markets -Managed quarterly inventory on all warehoused materials -Specified and procured all consumables and equipment for both NYC and Atlanta

• 

  Richards Computer

  • Computer Hardware Manufacturing
  • 1 - 100 Employee

  • Laptop Repair Technician

    • Jul 2004 - Feb 2005
    • Atlanta, GA

    -Performed diagnostics and troubleshooting on customer equipment -Made physical repairs on laptops from keyboards to LCD's to Main boards -Quality Control after repairs were complete

• 

  Tek Systems

  • Southeastern U.S.

  • RF Drive Tester

    • Jul 2003 - May 2004
    • Southeastern U.S.

    -Performed RF tests on designated cell sites to ensure optimal operation -Prepared reports for Cingular and Sprint. -Performed troubleshooting as necessary while out in the field