Experience

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  InterContinental San Francisco

  • San Francisco, California, United States

  • Group Coordinator

    • Sep 2010 - Present
    • San Francisco, California, United States

    Group coordinator as well as roles as an FIT coordinator and back office assistant. Helped to set up groups in the computer based on their contractual needs and then set up rooming list, billing, and directly assisted group contacts with needs and helped them make arrangements to ensure they their group ran smoothly and to their requests and specifications. I also assisted our central reservations team with issues they could not take care of at that level as well as guest with more difficult issues, needs, and questions that needed an in-house employee assistance.

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  Camden Property Trust

  • Orlando, Florida, and Huntersville, North Carolina, United States

  • Camden Renewal Coordinator

    • Mar 2006 - Sep 2010
    • Orlando, Florida, and Huntersville, North Carolina, United States

    Apartment rental and renewal coordinator at several communities in the Orlando and winter garden area. I helped with resident complaints as coordinating repair and maintenance needs and helping to coordinate community events for the residents.

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  The Clift Royal Sonesta Hotel

  • San Francisco, California, United States

  • FIT coordinator at The Clift Hotel

    • Oct 2000 - Feb 2006
    • San Francisco, California, United States

    I worked in groups, FIT, front office assistance after starting out at the front desk at the hotel.

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  Wherehouse Music

  • Van ness street, San Francisco, California

  • Assistant manager, wherehouse music and entertainment.

    • Aug 1998 - Oct 2000
    • Van ness street, San Francisco, California

    Assistant store manger at Wherehouse movies and music retail store. I was in charge of receiving the inventory, setting up the store per contractual needs and agreements with outside vendors, staffing and scheduling and customer service and complaints. I was also responsible to ensure that all of the money was accounted for and matched the employees tills as well as the stores totals each day.

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  The Walt Disney Company

  • Lake Buena Vista, Florida, United States

  • Group Coordinator

    • Jan 1994 - Aug 1998
    • Lake Buena Vista, Florida, United States

    Group coordinator, front desk agent, back office and package coordinator as well as mail room and phones room experience. My main role was in the coordination and handling of groups at the hotel. I also aided in setting up remote check ins and arranging alternative front desk checkins for group only guests to the property, staffing snd the arranging of breaks and media to be handed out and assigned to guests as they checked in and arrived.

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  Walt Disney World

  • Lake Buena Vista, Florida, United States

  • Tour guide, gangster, cowboy (at the Great Movie Ride), as well as guest relations

    • Mar 1991 - Aug 1994
    • Lake Buena Vista, Florida, United States

    I was an attraction operator as well as an actor at the attraction called the Great Movie Ride. I also served as a guest relations agent and assisted guest in finding attractions, the planning of their day, and helped to give guidance for positive guest experiences at the Disney MGM Studios.