Experience

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  Zendesk

  • Sr. Operations Manager, Engineering Operational Excellence

    • Jul 2022 - Present

    Leads initiatives for Engineering, Product, and customer-facing teams to address process inefficiencies in planning, roadmapping, reporting, and the SDLC. Translates improvements into scalable Atlassian tooling that brings transparency and offers structure for teams for continuous improvements.Pl...

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  MathWorks

  • United States
  • Software Development
  • 700 & Above Employee

  • Principal Systems Analyst

    • May 2022 - Jul 2022

  • Senior Team Leader (Manager)

    • Nov 2021 - Jul 2022

    Promoted to manager of team responsible for delivering Project Management, Facilities, and Legal Applications. Supervised administrators and analysts and helped foster their growth in business applications.

  • Senior Systems Analyst

    • Dec 2019 - May 2022

    Owned and led our implementation of Jira across 5000 users. I was a Product Owner for our project management tooling advising Scrum Masters and Project Managers in IT and Marketing on translating agile framework into efficient and scalable tooling.

  • IT Project Manager / Scrum Master

    • Jun 2016 - Dec 2019

    Coached large teams and other Scrum Masters on the scrum methodology during its initial roll-out across the IT department. I was also a part of the team that brought Atlassian products to use across the organization, assisting in roll-out and training for over 100 users.

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  Babson College

  • Manager, Marketing Project Management

    • Feb 2012 - Jun 2016

    Led the project and portfolio management function in my department and was the primary Jira and Confluence administrator. I mentored and trained stakeholders across campus on the process. I also hired and managed a small team aimed at supporting the intake, prioritization, and scheduling of all r...

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  Cramer

  • Project Manager - Digital Marketing

    • Oct 2010 - Feb 2012

    Managed projects on cross-functional digital teams comprised of a variety of internal and external stakeholders for a large pharmaceutical client. Developed project schedules and budgets for project tracking.

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  Universal Benefit Plans

  • Media Production Manager / Account Executive

    • Jun 2008 - Oct 2010

    Led marketing efforts for Universal Benefit Plans (an employee benefits broker), including production of promotional videos, testimonials, and case studies. In addition, I published Video Benefit Reviews, a tactic to improve our customer service by helping employees to better understand their ben...

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  TD Garden

  • EVS Operator / Camera Operator

    • May 2007 - Jun 2010

    Worked part-time as game night video control room staffer for Boston Bruins, Boston Celtics, and other special events

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  Small Army

  • Creative Services Intern

    • Oct 2008 - Apr 2009

    Conducted secondary research on various businesses to contribution to creation of a new business presentation for packaged goods company. I also wrote copy for another client's website.

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  Emerson College

  • Boston, MA

  • Equipment Distribution Center - Student Worker

    • 2005 - 2007
    • Boston, MA

    Booked equipment orders for students and professors to use on productionsQuality controlled returned equipment include video & film cameras, lighting kits, and audio recorders